Shop Educator

Overview

Shop Educator – Drybar

Department: Sales OperationsReports To: Assistant Shop Manager / Shop ManagerPosition Type: Exempt, Hourly Paid, Full-Time or Part-Time, Leadership Role

Position Summary

The Education Lead plays a key role in maintaining Drybar’s high standards of service by focusing on stylist education, technical training, and team development. This position is responsible for supporting stylist growth, onboarding new team members, and reinforcing Drybar service standards across the team.

The Education Lead serves as a liaison between the shop leadership team and stylists, focusing on ensuring stylists consistently deliver exceptional client experiences while strengthening their technical skills and product knowledge.

Key Responsibilities

Stylist Training & Development

• Train and coach new & current stylists to enhance Drybar styling techniques, service timing, and client experience.
• Support recruiting, interviewing, and hiring of stylists and bartenders.
• Support onboarding and training of new stylists using Drybar University materials and brand standards.
• Provide real-time coaching and feedback to improve performance and service consistency.
• Assist leadership with technical auditions and stylist evaluations during the hiring process.
• Support ongoing education initiatives and skill development within the team.

Team Support

• Reinforce Drybar brand standards and service protocols with stylists.
• Mentor team members and promote a collaborative, supportive work environment.
• Recognize and encourage stylist growth and performance improvements.

• Support new product launches. Training the team, building awareness. Encourage sales.

Bartender (Receptionist) Support

• Assist leadership with training bartenders on service standards and the client journey: Anatomy of the Blowout.
• Reinforce product knowledge and service flow to ensure efficient check-in and check-out experiences.
• Reinforce the client experience & ensure service excellence following the Anatomy Blowout and key criteria from the secret shop scorecard.

Operational Support

• Assist shop leadership with maintaining a clean, organized, and service-ready shop environment.
• Support leadership with additional tasks based on operational needs.

• Support leadership by setting individual Stylist KPI goals and providing coaching to Stylists to help them achieve goals, such as add-on sales, membership sales, google reviews.

• Collaborate with senior leadership to build a strong team culture, following the Drybar Heart & Soul.

Success in This Role

• Stylists consistently meet or exceed Drybar service standards.
• New team members are successfully onboarded and trained.
• The team demonstrates continued improvement in technical skills and service performance.
• Shop consistently meets & exceeds goals; KPI, budgeted goals.

Qualifications

• Active state-issued Cosmetology License.
• Minimum 2 years of experience in a salon or similar environment.
• Strong technical styling skills and a passion for teaching others.
• Excellent communication and coaching abilities.
• Ability to work in a fast-paced, team-oriented environment.

Compensation & Benefits 

• Competitive hourly wage plus tips and commissions from services delivered.
• Eligible for company incentive programs and performance bonuses.
• Paid Time Off.

Opportunities for career advancement within Drybar leadership.

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