Counter Sales Representative

Overview

The Counter Sales Associate provides prompt, professional service to customers at the counter and over the phone, helping them identify products and complete purchases efficiently. This role requires a high-energy, team-oriented individual who communicates effectively, stays focused throughout the day, and is committed to delivering a positive customer experience.

Responsibilities

• Sell products and meet the customer's needs.
• Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.)
• Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins.
• Review the total in-stock and on order position to determine material availability and to anticipate potential excess and aged inventory issues.
• Be an advocate for the customer in dealings with various departments such as Credit, Operations, Shipping and Purchasing.
• Understand the gross margin performance that is expected from your accounts.
• Review the profit performance of accounts on a regular basis and look for ways (e.g. pricing, product mix, processing set-ups, freight, etc.) to improve.
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and company’s satisfaction.
• Other duties as assigned.

Qualifications

Education and Experience:

• High School Diploma or GED Equivalent.

Knowledge/Skills/Competencies:

• Ability to speak effectively one on one.
• Previous interaction and experience working with customers, preferably within the steel industry.
• Highly developed customer service skills.
• Excellent communications and telephone sales personality skills.
• Effective time management skills, ability to multi-task and prioritize day-to-day activities.
• Proficiency in MS Excel, Word, and Outlook. 
• Ability to effectively listen.
• Ability to interpret customer needs.
• Basic computer skills.
• Ability to read a tape measure to 1/16”.
• Basic competency using fractions and/or decimals in mathematical calculations.

Other:

• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands/fingers to handle or feel, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

• Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high.

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.