General Manager

Overview

The General Manager is responsible for the overall leadership, growth, and performance of a CSI branch office. This role oversees sales, operations, project execution, service, and administration while driving revenue growth, profitability, customer satisfaction, and operational excellence. The General Manager is accountable for building and developing high-performing teams, fostering strong customer relationships, and ensuring projects are delivered safely, on time, and within budget.

Responsibilities

• Lead the overall performance and daily operations of the branch, including Sales, Operations, Service, Project Management, and Administration.
• Drive revenue growth by developing new business opportunities, expanding existing customer relationships, and promoting CSI's full portfolio of low-voltage solutions.
• Recruit, hire, develop, and lead sales, technical, project management, and administrative teams.
• Oversee project execution to ensure projects are completed safely, on schedule, within budget, and in accordance with contractual requirements.
• Manage branch financial performance, including budgeting, forecasting, job costing, profitability, and resource planning.
• Utilize knowledge of low-voltage systems, blueprints, specifications, contracts, submittals, labor planning, material management, and change orders to support successful project delivery.
• Build and maintain strong relationships with customers, vendors, contractors, and industry partners.
• Establish performance expectations, coach team members, and foster a culture of accountability, collaboration, and continuous improvement.
• Ensure compliance with company policies, safety standards, and applicable industry regulations.
• Champion workplace safety by promoting a culture where safety is the highest priority.

Qualifications

• Minimum of 7 years of leadership experience in the commercial low-voltage, fire alarm, security integration, or communications industry.
• Demonstrated success leading sales, operations, service, or project teams with responsibility for business performance.
• Strong knowledge of commercial Fire Alarm, Access Control, CCTV, Audio Visual, DAS/ERCES, Structured Cabling, Fiber Optic, and related low-voltage systems.
• Proven business development experience with strong customer relationship management skills.
• Experience managing budgets, job costing, forecasting, and overall financial performance.
• Strong understanding of commercial construction, contracts, project execution, scheduling, and change order management.
• Proven ability to recruit, develop, and lead high-performing teams.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Project.

**Compensation range includes potential performance-based incentive earnings**

You’ll Benefit from: 

Unlimited Growth Opportunity: With a constantly expanding range of products and vertical markets, we consistently experience double-digit growth, creating new avenues for advancement and promotion within our company. 

Comprehensive Benefits Package: Our benefits package is here to support you and your well-being. We offer a range of benefits that include: 

• 401(k) Plan: Build a strong financial future with our 401(k) Plan with matching contributions. 

• Paid Holidays and PTO: Recharge and unwind with loved ones with 8 paid holidays and 10 PTO days. As you advance in your career with us, your PTO also grows over time. 

• Healthcare Coverage: Access reduced-cost medical insurance, dental, and vision coverage. 

• Flexible Spending Account: Manage your healthcare expenses effectively with our Flexible Spending Account. 

• Additional benefits include Short-Term Disability, Life Insurance and AD&D, Critical Illness and Accident Coverage, and more. 

Weekly Paydays: Enjoy weekly paychecks every Friday to kick off your weekend! 

Employee Appreciation Events: Experience appreciation through employee appreciation lunches, holiday celebrations, department activities, and outings. 

Employee Assistance Program: Our Employee Assistant Program offers access to over 10,000 providers offering face-to-face or telehealth counseling. 

Pet Insurance: Ensure your furry friend’s health is covered with our pet insurance options. 

Equal Employment Opportunity

CSI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment based upon actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). When legally required, CSI will reasonably accommodate employees and applicants with disabilities, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.

Posted Salary Range