Entertainment Market Research Quality Control Specialist

About NRG

NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology.  We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming.  Together, we create with confidence. 

We’re proud of our company’s values – these values guide us as we navigate sunny days, gray skies and everything in between:    

• Do what you love. With conviction. 

• Where discovery lives. And impact drives. 

• Celebrate difference. Cultivate belonging. 

• Big thinking. Collectively inspired. 

• Embrace the journey. Be human. 

The Opportunity

We are seeking a Quality Control Specialist who will assist with vendor management and quality control of coding for our global research studies, including online surveys, in person intercepts, recruited audiences, and exit polls. The Quality Control Specialist must be reliable, able to work independently and as part of a team, and be an effective communicator to all levels of management, vendors, and teams. The ability to multi-task, stay organized, and have a high level of attention to detail will be critical. 

Your Impact

• Liaise with third party vendors to execute open ended coding for online surveys, in person intercepts, screenings, exit polling, and tracking from project set-up through completion. 

• Oversee the data quality of our coding deliverables by reviewing coding files for accuracy and providing real time feedback to the third party vendors. 

• Monitor vendor progress and ensure projects are on track to be delivered by their deadlines. 

• Manage the coding of film screenings by attending the showing, writing a synopsis, building code frames and scene lists, and maintaining an open line of communication with the third-party vendor to answer any questions they may have about the film content. 

• Leverage approved AI tools to enhance coding, quality-control, and project-management workflows while applying sound judgment to validate outputs, protect confidential information, and maintain the accuracy and integrity of all deliverables. 

Who We're Looking For

• Experience – 1+ years of professional experience, preferably in coding, market research, project management or entertainment. 

• Passion – An enthusiasm for research and coding. You live and breathe all things entertainment and enjoy staying up to date on industry trends and developments. Small talking or deep diving on entertainment fuels you.  

• Your degree – College degree preferred.  

• Tools – Excellent computer skills, including high proficiency in Excel, Word and Outlook. Proficiency with AI tools also preferred. 

• Superb communication – Strong verbal and written communication skills.  

• Reading Comprehension – Excellent reading comprehension and interpretation skills. 

• Time management & Adaptability – Successfully manage time and competing priorities to ensure deadlines are always met; able to multitask and adapt to shifting priorities. 

• Hawk-eyed attention to detail – No errors get past you and you do all that you can to ensure nothing slips through the cracks when it comes to quality control and reporting. 

• Self-starter – Internally motivated individual who continuously strives to get things done, regardless of challenges encountered. 

• Team player – Ability to work collaboratively and/or initiate and drive projects to completion with minimal oversight 

Position Type

This is a full-time, non-exempt position with a variable schedule based on business needs. While many shifts will follow a standard 9:00 a.m.–6:00 p.m. schedule, evening, overnight, early-morning, and weekend work—including Saturdays and Sundays—will frequently be required. Quality Control Specialists must attend recruited audience screenings and may be expected to work after screenings through the early morning until coding is complete.

This position also requires travel to screening locations throughout the greater Los Angeles area, including Northridge, Sherman Oaks, Orange County, Long Beach, San Bernardino County and more. Most travel will be local; however, occasional out-of-town travel may also be required. 

What We Offer

We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it’s empowering you to do your best work from the comfort of your home or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape.  

• Flexible/Remote work with optional usage of our great offices in Culver City 

• Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s  

• Medical, Dental, and Vision Insurance Plans  

• 401K with company match 

• 12 weeks paid Parental Leave 

• Regular performance evaluations with opportunities for promotions and merit increases  

• Educational and training reimbursement plan and other training and professional development opportunities 

• Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more) 

• Resources available for mental health, inclusive care and family building 

• NRGratitude – our company-wide employee recognition program 

• Regular team/company events and activities including annual summer and holiday parties 

• Pet friendly headquarters and pet insurance options  

Our Commitment

Diversity, equity, and inclusion is at the center of all our practices to ensure that NRG is a place where people from all identities and backgrounds can thrive. NRG is committed to recruiting and retaining diverse talent by supporting their growth through learning programs, internal mobility, affinity group participation and leadership development. Our differences make us a stronger workforce and enhance our creativity and innovation. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  

Compensation

In order to comply with equal pay and salary transparency laws, the anticipated compensation for this role in the Los Angeles area is $21 per hour. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.