Pharmacy Shift Lead

Overview

NaphCare is hiring a Pharmacy Shift Lead to join our pharmacy team at our Corporate Headquarters located in Birmingham, AL.

NaphCare Rx, is NaphCare’s in-house pharmacy dedicated solely to correctional facilities across the country. Connected by our operations management software and HER, TechCare, NaphCare Rx pharmacists become an integrated, essential part of the clinical team, from electronic medicine orders and secure delivery to pharmacy consultation and review. NaphCare Rx also extends purchasing discounts and cost savings directly to our partners and employees.

We are seeking an experienced and motivated Pharmacy Shift Lead to oversee evening pharmacy operations from 2:00 PM to 11:00 PM. This role provides hands-on leadership to pharmacy technicians and pharmacists during the shift, ensuring workflow efficiency. The Process Manager serves as the primary workflow leader during evening hours, maintaining productivity standards, supporting team performance, and ensuring compliance with all pharmacy regulations.

*This is a full-time, on-site position with hours of 2pm – 11pm, Monday through Friday.

Responsibilities

Leadership & Workflow

• Direct and coordinate technician workflow throughout the evening shift
• Assign staff to fulfillment stations (filling, packaging, staging, shipping, inventory support)
• Conduct thorough shift handoff communication to next-day leadership

Team Support & Development

• Provide real-time coaching and support to pharmacy technicians
• Assist with onboarding and training of new team members
• Reinforce performance expectations and productivity benchmarks
• Address minor workflow conflicts and escalate personnel concerns appropriately

Communication & Reporting

• Serve as primary operational contact during evening hours
• Communicate staffing or production concerns to pharmacy management
• Document and report discrepancies, errors, or shipping delays
• Provide end-of-shift productivity updates

Qualifications

Experience / Requirements / Qualifications

• Must hold and maintain a current, unrestricted Pharmacy Technician certification issued by the Alabama Board of Pharmacy with a minimum of 1-year experience
• Pharmacy Technician Certification Board (PTCB) technician certification is required
• Must complete sufficient hours of CEU to maintain Technician license and technician certification.
• Ensure all pharmaceutical services provided within the facility conform to state licensure, accreditation, regulatory agency requirements, and company policies and procedures
• Demonstrate professionalism by using objectivity, maintaining self-control when under pressure, separating professional from personal issues, displaying emotional maturity, maintaining a high degree of integrity, and promoting a positive work environment by setting an example.
• Notify critical information to the next level of management that may have a negative impact on client and/or vendor relations or patient care
• Willingness to complete departmental duties in other areas as needed
• Willingness to complete special projects as needed from management
• Willingness to work assigned schedule and mandatory overtime in peak times
• Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all facility(s) correctional healthcare policies, procedures, and legal requirements

Must pass the facility’s criminal background check and drug screening

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US, and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

 If you would like to speak with me to learn more about this position and NaphCare, please first apply directly to the position to initiate the application process and I’ll be in touch.

Equal Opportunity Employer: disability/veteran

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