In-Room Dining Busser - The Ritz-Carlton

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

The Ladies & Gentlemen in In-Room Dining are dedicated to creating personalized and memorable dining experiences in the comfort and privacy of our guests’ rooms. As an In-Room Dining Busser, you will support the seamless delivery and presentation of food and beverage orders while ensuring guest rooms and service areas are maintained to the highest standards. You will assist with the setup and delivery of amenities and dining orders, promptly and discreetly clear service items, maintain cleanliness and organization, and support the In-Room Dining team in anticipating the expressed and unexpressed needs of our guests. Through your attention to detail, teamwork and commitment to genuine hospitality, you will help create a dining experience that is effortless, personalized and reflective of The Ritz-Carlton standard.

Recognized as “the gold standard” of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other. Through your professionalism, responsiveness and dedication to excellence, you will play an important role in creating memorable experiences and ensuring that every detail of the guest experience reflects the legendary service that defines The Ritz-Carlton.

Job Overview

Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Responsibilities

• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.

Qualifications

Education/Formal Training

No formal education needed.

Experience

Prior Food and Beverage experience desirable.

Knowledge/Skills

• Ability to meet standards of appearance.
• Can communicate well with guests.
• Moderate hearing necessary as guests approach with requests and questions.
• Vision necessary to assess required reaction to meet standards.
• Minimal speech communication skills to utilize alternate communication.
• Minimal literacy necessary; can utilize alternate training tools.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Benefits

Medical, dental, & vision insurance

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$18 - $19/hourly + tips