General Manager

Overview

58 Units

Class A Experience Required

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The General Manager will oversee all business operations at one or more of our apartment communities, including a Class A or high-rise property. The successful candidate will possess strong interpersonal and resident relations skills, and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, and standards
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Complete annual budgets and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, and taking appropriate actions to resolve service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients
• Oversee resident and vendor-related communications, ensuring timely resolution of issues
• Monitor property marketing efforts, including reviewing property websites and advertising

Education and Experience

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience
• Four years in multifamily property management, with at least two years in a Community Manager role
• Prior experience at a Class A or High Rise property preferred
• Knowledge of multifamily property management operations, respective markets, and industry trends
• Knowledge of budgeting, financial reporting, and variance analysis
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
• Skilled in Microsoft Office Suite and Property Management Software such as Yardi
• Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar
• Skilled in leadership, with the ability to lead and develop concierge, maintenance, and leasing teams with a focus on professionalism, discretion, and attention to detail
• Ability to effectively communicate verbally and in writing
• Ability to develop solutions and resolve challenges proactively
• Ability to lead, mentor, and develop on-site teams
• Ability to manage vendor relationships and negotiate contracts for cost control and operational efficiency
• Ability to maintain positive client relationships
• Ability to think strategically and implement business plans that align with financial goals and client expectations

Qualifications

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager. 

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates 
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match 
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.