Assistant Director of Operations

• Four years or more of progressive hotel operations experience, with significant experience in Rooms Operations; Hyatt experience preferred.
• Previous leadership experience in Front Office, Guest Services, Housekeeping, Laundry, Rooms Division, or a high-volume hotel operations environment.
• Experience working closely with Front Office and Housekeeping leadership in a large, complex, full-service hotel.
• Food and Beverage experience preferred, particularly experience supporting restaurant operations, breakfast service, or F&B leadership.
• Prior department head or senior Rooms Operations leadership experience required.
• Strong understanding of Front Office, Guest Services, Housekeeping, Laundry, guest service, service recovery, labor management, scheduling, forecasting, budgeting, and hotel operations.
• Demonstrated ability to maintain exacting standards and identify details that affect guest perception, cleanliness, service quality, and operational performance.
• Proven ability to lead, motivate, coach, and develop managers, supervisors, and hourly colleagues.
• Demonstrated ability to build colleague engagement, strengthen team satisfaction, and create a positive culture.
• Strong customer-service orientation with a genuine desire to satisfy the needs of guests and colleagues.
• Demonstrated ability to think creatively, challenge traditional approaches, and implement practical operational solutions.
• Knowledge of, or strong interest in learning and applying, Agile Ways of Working.
• Ability to use guest feedback, colleague feedback, operational data, and financial information to make informed decisions.
• Strong problem-solving, decision-making, conflict-resolution, and service-recovery skills.
• Effective communicator with the ability to build strong relationships across departments and leadership levels.
• Ability to remain calm, organized, and professional while managing multiple priorities and changing operational demands.
• Strong digital fluency, including the ability to work with complex spreadsheets, presentations, documentation, communication platforms, property systems, and operational reporting tools.
• Knowledge of or interest in using artificial intelligence and other emerging technologies to improve efficiency, communication, analysis, and decision-making.
• Ability to learn and effectively use new systems and technology.
• Service-oriented leadership style with a strong professional presence.
• Hotel or Hospitality degree an asset.
• Full availability required, including weekends, evenings, nights, holidays, and variable shifts.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.