Service Coordinator

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Position Overview

SCOPE OF ROLE:

The SSVF Service Coordinator serves as the primary S:US case manager for veterans and their families who are engaged in Rapid Rehousing or Homeless Prevention services with the SSVF program. This staff member engages participants by maintaining regular contact to monitor and track progress and deliver all core SSVF services. The Service Coordinator develops and updates comprehensive Housing Stability Plans with program participants to improve their housing stability, secure or maintain permanent housing, and achieve other goals related to  their SSVF services. Additionally, the Service Coordinator will conduct assessments to address client strengths, needs, abilities and preferences and coordinate veteran households’ services as part of the broader SSVF team.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide resources, core SSVF supportive services and referral assistance to a caseload of program participants, supporting their access to safe, affordable permanent housing that meets their needs, preferences and desired outcomes.
• Navigate veterans through complex human services systems including U.S. Department of Veterans Affairs services and entitlements, public benefits, and housing resources.
• Provide person-centered case management services using a progressive engagement model to veteran families to help them achieve their housing stability goals.
• Develop, assess and monitor Housing Stability Plans and veterans’ resources in conjunction with SSVF staff and other S:US programs.
• Meet with program participants in the field, at VA sites, shelters, residences, public benefits offices and be prepared for other fieldwork up to 40% of the workweek.
• Maintain a strong working relationship with colleagues and program managers.
• Engage program participants by maintaining regular contact to monitor and track progress and respond to services, including home visits and field work.
• Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
• Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.
• Assist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs’ services and benefits. Advocate for veterans/veteran families at service providers and agencies in the community.
• Coordinate Housing First-oriented Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
• Assist veteran families with housing search and placement, access to program services and community-based supports, and help participants to maximize their income and benefits.
• Coordinate the provision of Temporary Financial Assistance with third-parties and agency personnel.
• Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
• Participate in appropriate community collaborations and activities.
• Obtain and track documentation for all veteran households on caseload.
• Initiates and completes case closure when appropriate.
• Participate in SSVF and agency meetings.
• Be available for occasional after-hours crisis response for intensive case management as needed.
• Respond to participant needs promptly, accurately and with courtesy and respect. Model appropriate behavior.  Represent the organization in a positive and appropriate manner to outside resources.
• Complete all assigned agency and SSVF program trainings.
• Complete of other tasks as assigned by manager.
• Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.

Qualifications

REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

• Minimum of 3 years of case management experience or a combination of lived experience and professional work in this field.
• Must have an ability to travel via public transit to engage veterans across the S:US service arear/in the field (up to 40% of the work week).
• Ability to communicate effectively with people served, S:US team members and other stakeholders.

PREFERRED QUALIFICATIONS & SKILLS

• Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.
• Experience with electronic database systems (such as the AWARDS system) is preferred.
• Experience with homeless families and/or veteran services highly desirable.
• Ability to multitask and work in a fast-paced environment.
• Solid organizational skills/strong communication and writing skills required.
• Proper phone and email etiquette a must.
• High energy level to complete assigned work and meet deadlines.
• Willingness to attend occasional events outside of normal business hours.
• Veteran of the U.S. Armed Forces a plus;

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org. 

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