Support Contract Manager

Overview

RoviSys Building Technologies is looking for a Support Contract Manager for our growing Building Automation team. SCMs must have the ability to manage customer support contracts from inception to completion, while leading a team of support specialists and engineers at a high level. Experience with financials, reporting, invoicing, procurement, drafting change orders, and coordination with customers.

Responsibilities

• Accountable for contract margin and takes steps to increase the financial health of the project.
• Establish schedule for support tasks and carefully monitors progress towards completion.
• Accurately forecasting resources of their contracts.
• Review and monitor potential sources of risk and strategies for mitigation.
• Presents Support Schedule, Scope, and Resource Plan to divisional Director/Group Manager.
• Responsible for financials including but not limited to:
  • Contract Financial Reporting
    • Cost projections/cash flow reporting
  • Monthly Invoicing
  • Quantify and draft change orders
• Enforces quality plans and monitors work for quality throughout the contract lifecycle.
• Serves as the primary commercial contact for customers.
• Manages large support agreements and/or multiple concurrent contracts.
• Determine causes of deviations from the support plan or schedule and the recommended corrective actions.
• Capable of negotiating Terms & Conditions with customers.
• Provide technical guidance to support team when required.
• Enforce use of engineering standards.
• Contributes to development of tools that facilitate contract management.
• Demonstrates excellent communications, planning, organization, leadership, and motivation skills.
• Demonstrates the ability to balance contract finances, customer satisfaction, and team development.

Qualifications

• At least 3-5 years of leadership experience – contract/project management or technical lead
• Experience organizing, scheduling, and leading meetings with internal teams and customers
• Microsoft Office (Word and Excel)
• Microsoft Project 
• Basic understanding of HVAC systems in large building automation systems.
• Basic understanding of sequence of operations and P&IDs for HVAC and plant utilities.
• Basic understanding of instrumentation and control valves for HVAC systems.

• Building automation and/or industrial controls experience (Rockwell, Schneider, AVEVA, Inductive Automation) is a plus

• Onsite commissioning experience is a plus.