Process Improvement Scheduler - RHC

Nature and Scope

The Process Improvement Scheduler will serve as a subject matter expert on performance improvement methodologies This role provides education and consultation to physicians, leaders, and clinical staff, helping drive continuous quality improvement. Act as a change agent and champion for process improvement, driving a culture of excellence and promoting a patient-centered approach in all aspects of operations. Create and maintain a culture of continuous improvement by promoting best practices, providing training and coaching, and fostering a mindset of innovation. Working at both a strategic and tactical level, this person will work with clinicians so clinicians’ schedules are built proactively and are accurate.  The RHC Process Improvement Scheduler is responsible for developing and maintaining provider clinic schedules.   This includes Requests off, change requests, updating schedule in Revenue Cycle and maintaining the schedules in the online scheduling software, as well as informing the RHC Schedulers and Leadership team of any changes. 

Location

We are located at 1065 Bucks Lake Road, Quincy, CA 95971.

Compensation

Compensation for Benefited, Full-Time Pay Scale

• Base Rate: $27.62–$35.25 per hour
• Starting pay is determined using our clinical pay scales, which feature 13 steps recognizing up to 30 years of relevant experience.
• Eligible employees may also receive shift differential and holiday pay

Job Status / Shift Information

Full-time, benefited 

Qualifications

Education:

• Lean Six Sigma or Process Improvement Certification or obtain within 6 months of hire.

Experience:

• Proven experience leading process improvement projects

Knowledge/Skills/Abilities:

• Solid understanding and application of data collection/analysis tools & methodologies
• Well-versed in process mapping, root cause analysis, statistical controls
• Experienced practitioner of quality & process improvement methodologies such as lean six sigma
• Excellent analytical, statistical, and problem-solving skills
• Familiar with project management and change management concepts and methodologies
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Able to lead a project independently under limited direction and manage multiple projects simultaneously while thriving in a setting requiring collaboration and teamwork.
• Ability to transfer clients’ perceptions of problems into viable solutions. Utilizes diplomacy skills and flexibility in response to clients’ changing concerns
• Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio)

Responsibilities

• Monitors Provider schedule change requests via “Provider Scheduling” Outlook distribution list.
• Notifies RHC Patient Services Manager and/or RHC Nurse Manager of any discrepancies or issues in the Provider schedule.
• Adjusts provider schedules in Revenue Cycle in a timely manner so as to avoid unnecessary rescheduling of patient appointments.
• Manages and executes strategic initiatives to ensure successful outcomes
• Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs

Benefits / Perks

Benefits for Eligible Employees

The following benefits are available to eligible full-time and part-time employees following applicable waiting periods:

• Comprehensive medical, prescription drug, dental, and vision plans
• PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital
• Generous paid time off (PTO) accrual
• Paid leave for continuing education, bereavement, and jury duty
• Employer-sponsored retirement plans featuring:
• A 3% employer contribution
• An employer match of 50% of employee contributions, up to the plan maximum
• $20,000 in employer-paid life insurance
• Voluntary benefit options, including additional life insurance, long-term disability insurance for full-time employees, and identity theft protection
• Potential loan-forgiveness opportunities for eligible healthcare professionals
• Educational and career-development support, including Certified Medical Assistant training, an LVN-to-RN step-up program, and tuition reimbursement

On average, employer-provided benefits add approximately 40% to the value of an employee’s total compensation package.

Perks Available to Employees

• Paid sick leave, with five days awarded annually based on the employee’s anticipated work schedule
• Available to benefit-eligible employees and non-benefited employees scheduled to work at least 30 shifts during the calendar year
• An inclusive, supportive, and connected work environment
• Discounted rates at the PDH Child Care Center
• Competitive compensation
• The opportunity for all employees to contribute to an employer-sponsored retirement plan
• Discounted CareFlight/AirMedCare Network memberships
• Shift differentials for eligible shifts and PDH-observed holidays

Why Plumas District Hospital

Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link https://www.pdh.org/ to learn more about PDH providers, services, and surrounding community today!

Contact Information

Recruiter Name/Email:

Nicholas Clawson

Department Phone:

530-283-7169