Site Quality Manager

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment.  Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for over 40 years.

Overview

The Site Quality Manager is responsible for leading the quality function at their site and developing, implementing, and continuously improving Humanscale’s product and delivery quality which exceeds customer expectations, satisfies regulatory requirements, improves operational efficiency, and reduces the cost of poor quality.

Responsibilities

• Customer Focus and Continuous Improvement
  • Promote a quality culture and customer focus approach
  • Capture the Voice of the Customer through customer feedback to enable development and value chain to improve design and execution
  • Drive timely and effective resolution of customer issues
• Leadership
  • Lead the Quality Assurance, Quality Control, and Quality Testing functions within the site
  • Supervise workers engaged in the inspection and testing of activities to ensure efficient productivity and high technical integrity
  • Manage the performance of the team through key performance metrics.  Develop team to continuously improve performance and results
  • Design, develop, and implement quality control training programs
  • Conduct or arrange periodic training sessions to keep team members informed on proper procedures and methods
• Operations
  • Establish and deploy site Quality objectives in line with Global Quality objectives
  • Coordinate and participate in Material Review Board (MRB) meetings
  • Lead and participate in root cause analysis
  • Drive effective corrective actions to prevent recurrence of non-conformances utilizing A3/SPS, 8D, and similar tools
  • Execute cost of poor quality reduction measures to drive company savings
  • Ensure compliance with customer, industry, and regulatory requirements
  • Improve and error-proof business processes utilizing SS / Lean methodologies
  • Develop, implement, and maintain quality specifications and standards for all raw materials, components, and finished goods
  • Create, document, and implement inspection criteria and procedures
• Quality System
  • Lead site Quality Performance Reviews
  • Lead internal audits and drive timely closure of findings
  • Apply total quality management tools and approaches to analytical and reporting processes

Qualifications

• Bachelor’s degree from an Engineering discipline (Mechanical preferred)
• Minimum of 3-5 years of experience in Quality Control in a manufacturing environment
• Minimum of 2 years of management experience
• Knowledge of Quality Management Systems, especially ISO 9000
• Knowledge of ERP systems, especially Oracle and Infor, is highly desirable
• Lean Manufacturing experience a plus
• Experience with developing/documenting procedures
• Excellent interpersonal skills to lead the quality function to a higher level of performance
• Demonstrated customer focus, with drive and determination to improve quality performance
• Able to direct and lead others to produce desired results
• Demonstrated analytical skills, combining multiple data sources to create quality insights that drive improvement
• Strong attention to detail; ability to thrive in a team environment
• Ability to exercise initiative, achievement, and independent judgment

WHAT WE OFFER:

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
• HSA, FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 11 holidays)

Salary Range:  $86,829 - $126, 649

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)

Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.