Quality Manager - Federal Records Operations

Overview

Join our team as a Quality Manager and support U.S. Citizenship and Immigration Services (USCIS) by leading quality control operations at the National Records Center. You will lead a team of quality auditors and trainers and monitor compliance with government regulations, ensure the highest standards of accuracy across records processing.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:

On-Site: This full-time on-site position will work Monday through Friday, 8am to 5pm at the National Records Center in Lee's Summit, MO.

FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment. 

Responsibilities

• Lead all quality assurance activities within assigned task areas at the NRC and NRC Extension Site-1 (ES-1)
• Manage and lead a team of quality auditors and tutors
• Prepare and monitor internal procedures for compliance with Government regulations and policy
• Coordinate operational and administrative quality actions with Government oversight staff
• Conduct audits and report quality findings and corrective actions
• Support training and continuous quality improvement initiatives

Qualifications

Required: 

• Bachelor's degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting (no substitution accepted for this role)
• Minimum 3 years of experience managing quality control operations
• Must possess, or obtain within 180 days of contract award, a Six Sigma Black Belt certification
• Must be able to pass a federal suitability/background investigation

Desired:

• Prior experience leading quality auditors/trainers in a records or document-intensive environment
• Experience coordinating quality actions with Government oversight staff

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets. 

Pay Range

Negotiable depending on experience, education, and clearance level.