Cage Assistant Shift Supervisor (BELL GARDENS, CA. 90201)

Overview

Do you enjoy counting money?  Parkwest is seeking a Cage Assistant Shift Supervisor for our main cage department.

As a Cage Assistant Shift Supervisor you handle the financial transactions involving cash and chips for the gaming floor in the casino.

Responsibilities

• Perform all tasks in a manner that exemplifies our core values, meets established quality standards and are in compliance with applicable regulations and requirements.
• Display guest care by:
• Acknowledge every client with the following 3 actions, even when you’re busy; make eye contact; smile; verbal greeting i.e. “hello”, “good morning”, “it’s nice to see you”, “welcome”.
• Observe clients. Watch body language and listen to their words so you know what they need.
• Look to make meaningful connections with your clients daily.
• Be proactive in asking clients if they need help or service. Don’t wait for clients to ask for help or service.
• Display a positive and friendly demeanor.
• Display positive body language by:
• When standing, clasp or hold hands in front of your body while maintaining good posture. No slouching.
• Look attentive and engaged.
• Use an open palm when showing a client something or ushering them in a direction.
• Greet customers in a pleasant and courteous manner, thank customers for playing.
• Displays working knowledge of Title 31 regulations.
• Maintains security and accountability of company funds located in the cage during a shift.
• Supervises Cashiers to ensure compliance with policies and procedures. Reports infractions to Shift Supervisor.
• Must be available to work any shift including weekends, holidays, on call and overtime when needed.
• Other job-related duties as assigned.

Qualifications

• Must be able to pass mandatory screening which may include a background and credit check, and drug test.
• Must be able to obtain and maintain a current California gambling establishment team member permit, badge or license.
• Must demonstrate basic math and financial skills.
• Able to work varied shifts and flexible schedules.
• Good organizational and verbal communication skills and the ability to multi-task effectively.
• Excellent skills in customer relations.
• Must be 21 years of age.

Education:   High school diploma, G.E.D or equivalent. Associate’s degree preferred.

Experience:  A minimum of one (1) year experience in all phases of casino cashiering and credit operation.

Physical and Mental Requirements:

• Must be able to perform all essential duties with or without accommodation.

EEO Statement

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