Mail Services Clerk

Overview

Responsibilities

• Process and distribute incoming and outgoing mail, packages, and correspondence.
• Scan, index, and attach documents to electronic claim files.
• Monitor fax queues and route documents to appropriate team members.
• Provide administrative support to Workers' Compensation claim associate teams.
• Maintain accurate shipping, postage, and departmental records.
• Assist with claim file maintenance and document workflows.
• Prioritize tasks and ensure timely, accurate completion of assigned work.
• Provide excellent internal customer service while supporting a collaborative team environment.
• Monitor and Distribute Branch Offices Fax Folder's Daily

Qualifications

What You’ll Bring

Required

• Excellent verbal and written communication skills.
• Ability to set priorities, manage multiple tasks, and meet performance goals.
• Ability to thrive in a fast-paced, changing environment.
• Strong attention to detail, organization, and time management skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Flexible, accurate, and proactive in problem-solving.
• Ability to maintain confidentiality and exercise discretion.
• Reliable attendance during established business hours.
• Strong customer service focus with responsiveness to internal and external clients.

Nice to Have: 

• Bilingual (Spanish) proficiency- highly valued for communication with claimants, employers, or vendors, but not required. 
• Knowledge of lower-level claim handling responsibilities.
• Computer Skills- Proficient in Microsoft Office & Proficient typing skills    

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment
•  

How We Measure Success 

 At CCMSI, great workers stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly 

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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