Bilingual Intake Coordinator

Overview

KidsCare Home Health is looking for a Entry Level Bilingual Intake Coordinator to join our team!   They will work to assist families in obtaining therapy services for their children and to maintain open lines of consistent communication with client families, therapists, and physicians. 

The ideal candidate is customer-focused, enjoys communicating by phone, and is eager to learn and grow in an entry-level role. At KidsCare we look for individuals who embody the values of the organization which together create our C.A.R.E. culture.   We offer a full benefits package to include health, dental, and vision insurance, paid time off, 401K, tuition reimbursement, and a hybrid work arrangement. 

Responsibilities

Essential Duties and Responsibilities 

• Process all incoming referrals 

• Verify that information is complete and accurate 

• Enter new clients in into our systems (Including KanTime and Microsoft Excel) 

• Contact families regarding availability, requests, and service updates 

• Match new clients with appropriate therapists based on location and needs 

• Create Certification Forms to be delivered. 

• Request and obtain initial insurance/Medicaid authorizations 

• Verify Medicaid eligibility for active processing clients. 

• Manage client hold and discharge processes according to company guidelines. 

• Follow all company safety policies and procedures. 

• Work collaboratively with team members to support department goals. 

• Perform other duties as assigned. 

Along with submitting your resume and completing an application, we ask that you take the personality assessment that will be taken into consideration for next steps. The personality assessment is time sensitive, so please complete it as soon as possible. https://go.cultureindex.com/s/z1Ydp6jS50 

Qualifications

Education and Work Experience Requirements

• High School diploma or General Education Degree (GED)

• One (1) year of administrative experience preferred

• Experience with healthcare systems is preferred

Other Qualifications and Skills

• Bilingual English/Spanish with an ability to read, write and speak both languages fluently

• Computer skills including Microsoft Office Suite and general database activity

• Strong verbal and written communication skills

• Excellent problem solving skills

• Ability to carry out detailed written instructions

• Ability to multi-task

• Ability to add, subtract, multiply, and divide with simple two-digit numbers

Physical Demands/Working Environment

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. 

• Ability to sit at a computer for an extended period. 

• Light physical activity performing non-strenuous activities of an Administrative nature. 

• Specific vision abilities required by this job include close vision requirements (clear vision at 20 inches or less). 

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic). 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About KidsCare

Established in 2003, we are a pediatric home health agency serving children with special needs across the country. Our focus is on nursing, speech, physical, and occupational therapy as well as providing case management for children up to 18 years of age.  Founded upon the principle that patient care/therapy is most effective when it is one-on-one, set in a familiar environment and includes family member and caregiver involvement, the organization has grown from its original roots in Dallas Texas to a multi-state operation.  Regardless of this growth, however, our original commitment of providing quality health care to every child and family serviced as never changed. If you are looking to be a part of a company whose culture is rooted in the C.A.R.E of others, please review the opportunity below and be sure to visit our website at  https://kidscarehomehealth.com/careers-overview/ for a full listing of our open positions.