Front Desk Agent - Marriott

Overview

Marriott Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.

We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring FT position.  The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.

Responsibilities

• Greet and welcome guests upon arrival and departure
• Check guests in and out efficiently and accurately
• Manage reservations via phone, email, and in-person
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process payments and manage the cash drawer
• Provide information about the hotel, available rooms, rates, and amenities
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
• Maintain a neat and organized front desk area
• Adhere to all hotel policies, procedures, and safety guidelines

Qualifications

• High school diploma or equivalent
• Previous experience in a customer service role, preferably in the hospitality industry
• Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Professional appearance and demeanor
• Ability to stand for extended periods

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Opportunities for career advancement and professional development

Compensation Range:

The compensation for this position is $16.00/hour to $16.50/hour based on qualifications and experience.

What we offer:

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants