Dispatcher

Overview

Looking to Trade UP to a better opportunity? Ball Heating and Air Conditioning is looking for a reliable and detail-oriented Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you!

Why Join Our Team?

• Competitive pay with room to grow

• Medical, Dental, and Vision Insurance

• 401(k) with company match

• Life and Disability Insurance

• Paid Time Off (PTO) & Paid Holidays

• Ongoing training and career development

• A supportive, team-oriented company culture

What You'll Do:

• Answer and prioritize emergency and non-emergency service calls

• Schedule and dispatch service technicians for installations and repairs

• Maintain accurate customer records in our database

• Coordinate with field teams to troubleshoot service issues

• Ensure clear and timely communication between customers and technicians

• Play a critical role in keeping operations running smoothly and efficiently

What We’re Looking For:

• 1+ year of experience in a call center, dispatch, or customer support role (required)

• Strong communication and problem-solving skills

• Ability to multitask and thrive in a fast-paced environment

• Team player with a customer-first attitude

• Familiarity with dispatching or scheduling software is a plus

Location: Biloxi, MS (On-site)Pay: $15.00 – $21.00 per hourJob Type: Full-Time

Work Location:

• In-office position in Biloxi, Mississippi

Who We Are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). 

If we sound like a company you want a long-term career with, apply today!

We are an Equal Employment Opportunity Employer