Customer Service Representative

Overview

Looking to TRADE UP to a better opportunity? Ball Heating and Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

• Uncapped Pay Potential 
• Medical, Prescription, Dental, Vision Insurance 
• Disability and Term Life Insurance 
• Matching 401(k) 
• On-going training & development and growth opportunities 
• Paid Holidays 
• Paid Time Off (PTO) 

What you will do: 

• Manage incoming calls from customers 
• Schedule and manage customer estimates 
• Identify and assess customers’ needs to achieve full satisfaction of work provided 
• Manage customer and technician schedules 
• Renew and manage maintenance agreements 
• Build relationships with customers and provide top-level service and support 
• Maintain accurate and detailed records of customer needs, requests, and tasks performed 
• Appropriately handle and de-escalate customer complaints and concerns 

Who you are: 

• 1-5 years of call center or customer support experience preferred 
• Valid driver’s license with clean motor vehicle record 
• Experience with MS Office products preferred 
• Experience with Service Titan preferred 

Who we are: 

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

If this sounds like the perfect opportunity for you, don’t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Full-time 

Salary: $15.00-18.00 per hour 

Benefits: 

• Matching 401(k) 
• Health Insurance 
• Dental and Vision Insurance 
• Life and Disability Insurance 
• Paid Time Off 
• Ongoing Training and Development 

Ability to commute/relocate: 

• Biloxi, MS: Reliably commute or planning to relocate before starting work (Required) 

Experience: 

• Call Center or Customer Support (1+ year required) 

Work Location: In person