Hotel Front Desk Clerk

Overview

JOIN OUR TEAM!

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The Front Desk Clerk is responsible for welcoming and handling all guest transactions in a quick, accurate and pleasant manner while ensuring compliance with brand standards and company policies.

Starting Wage is $16.00 per hour

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Maintains a clean, professional appearance in accordance with brand standards as well as company policy.
• Receives direction, priorities, and assignments from leadership and independently carries them out accurately, timely, and in alignment with established expectations.
• Greets, registers, and assists guests While handling guest relations in a professional and courteous manner.
• Collects the proper payment including any cash deposits; balances all invoices, cash and check transactions upon end of shift.
• Counts proper payment, including cash deposits, and balances all invoices, cash, and check transactions at the beginning and end of each shift.  
• Tracks sweet shop purchases throughout the shift and secures cash revenue in the safe at the end of the shift.
• Answers phones in a friendly and professional manner.
• Takes reservations via phone or walk-in.
• Maintains a clean, stocked, and organized work areas at all times.
• Brews and serves coffee as needed.
• Strips linens and towels from the rooms as soon as guests check out as needed.
• Performs laundry duties, including sorting, washing, drying and folding as needed
• Ensures the lobby and laundry area are clean and in proper working order.
• Keeps employee restroom and lobby restrooms maintained.
• Sets and verifies all wake-up calls.
• Attends all scheduled department meetings.
• Completes all shift duties by the end of each shift.
• Practices all company safety procedures to maintain a safe environment for team members and guests.
• Performs light shoveling and salting of sidewalks and entryways during winter condition.
• Completes all required brand standard training and ensures adherence to established brand expectations.
• Completes all company training and adheres to all company policies, procedures, and guidelines, ensuring compliance and consistency in daily work practices.
• Provides friendly and competent customer service with a smile.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.

Additional Job Duties:

• Assists with other duties, as assigned in a timely manner.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Motel/hotel, retail or guest service experience preferred.

Minimum Qualifications:

• Must be able to work well with others and independently.
• Must have reliable transportation and phone.
• Must have basic computer skills.
• Must be available to work holidays, weekends, or any time needed.
• Must be able to communicate in English. – IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements:  The physical demands described here are representative of those that must be met by the Front Desk Clerk to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.