Health Plan Liaison

Overview

Our mission is Better Health. Our passion is helping others.

What's Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?

• Do you have a passion for helping others achieve Better Health?

• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Responsibilities

Position Objective:

The Health Plan Liaison is an administrative role, and is responsible for enhancing the relationship between Better Health Group and our Health Plan representatives. The incumbent will report to the Mgr Core Ops (or similar role).

Responsibilities:

• Facilitate Health Plan onboarding and support service area expansions

• Support annual AEP process

• Collaborate with internal and external stakeholders as necessary to ensure successful completion of various items, such as AEP Process, onboarding Health Plans, etc.

• Create, update, and maintain Health Plan Resources documents and quick reference guides

• Act as a point of contact for internal and external stakeholders, resolving PCP office-specific issues

• Cultivate strong, positive relationships with internal and external stakeholders

• Support Credentialing team with Provider Office Maintenance

• Support Health Plan Joint Operations Committees, keeping all stakeholders aware of agenda and action items

• Additional duties as assigned

Position Requirements/ Skills:

• Highschool diploma or equivalent required

• Bachelor’s degree in Healthcare Administration or related field preferred

• 3+ years of experience in a healthcare related environment

• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Physical Requirements:

• Ability to remain in a stationary position, often standing or sitting for prolonged periods of time

• Communicating with others to exchange information

• Repeating motions that may include the wrist, hands, and/or fingers

• Assessing the accuracy, neatness, and thoroughness of work assigned

• Must be able to lift at least 15lbs at times

Key Attributes/ Skills:

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

• Demonstrated ability to handle data with confidentiality

• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision

• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail

• Excellent written and verbal communication skills; must be comfortable communicating with internal and external stakeholders, providers, and health plans

• Strong interpersonal and presentation skills

• Strong critical thinking and problem-solving skills

• Must be results-oriented with a focus on quality execution and delivery

• Appreciation of cultural diversity and sensitivity toward target patient populations

Compensation & BenefitsWe offer a compensation w/bonus and a comprehensive benefits package:

• Medical, dental, vision, disability, and life
• 401k, with employer match
• Paid time off
• Paid holidays

Pay Range

Organization