Shop Foreman - Porsche Westwood

About Us

Overview

Responsibilities

• Orchestrate the day-to-day operation of the service workshop to ensure technicians, equipment, work orders, and repair priorities are aligned with the needs of the business.
• Act as the primary operational leader within the shop and provide direction, organization, and support to the technician team throughout the day.
• Monitor daily workflow, technician capacity, repair complexity, promised times, and workload to ensure the shop is operating efficiently.
• Take an active role in work-order dispatch, repair mix, technician assignments, and prioritization of work based on technician skill level, workload, equipment requirements, and customer commitments.
• Identify workflow bottlenecks and proactively implement solutions to improve technician productivity, throughput, quality, and overall shop efficiency.
• Work closely with Service Management and Advisors to ensure repair priorities and shop capacity are properly communicated and coordinated.
• Maintain awareness of overall shop performance and provide leadership with feedback regarding staffing, workflow, equipment, training, process, and operational needs.

• Serve as a senior technical resource and key diagnostic authority within the workshop.
• Utilize extensive technical knowledge, manufacturer resources, diagnostic equipment, and Porsche-specific systems to assist technicians with difficult or complex repairs.
• Take the lead on complex diagnostic procedures and repairs when the needs of the workload require additional technical expertise.
• Serve as a primary escalation point for difficult-to-diagnose vehicle concerns and assist technicians in developing effective diagnostic and repair strategies.
• Utilize elevated manufacturer and Group resources, technical support channels, diagnostic systems, and other available resources to resolve complex vehicle concerns.
• Serve as a key point of contact for manufacturer escalation tickets and technical cases, ensuring appropriate documentation, follow-up, and resolution.
• Assist technicians in navigating difficult repairs while encouraging proper diagnostic methodology rather than simply providing answers.
• Maintain a high level of current knowledge regarding Porsche vehicles, technologies, diagnostic procedures, technical information, and repair standards.

• Maintain a strong presence on the shop floor and regularly work directly with technicians in their bays.
• Provide hands-on assistance, guidance, coaching, and second opinions when technicians encounter challenging repairs or diagnostic concerns.
• Serve as a readily accessible technical resource for the technician team throughout the workday.
• Help technicians interpret technical information, repair procedures, warranty requirements, documentation standards, and manufacturer policies.
• Foster an environment where technicians are comfortable seeking assistance, collaborating on difficult repairs, and sharing knowledge with one another.
• Lead by example through professionalism, technical competency, organization, cleanliness, and adherence to Porsche and Group standards.
• Encourage teamwork and cooperation across the entire workshop rather than operating as an isolated technical resource.
• Identify opportunities for technician development and communicate training or resource needs to Service Management.
• Help establish and reinforce consistent repair and documentation practices across the technician team.

• Serve as the final quality-control checkpoint for the majority of vehicles completed within the facility.
• Review completed repairs for quality, accuracy, completeness, and adherence to manufacturer repair standards.
• Perform or coordinate road tests and other appropriate quality-control procedures when required.
• Verify that repairs have been completed correctly and that vehicles are ready for customer delivery before they leave the workshop.
• Identify incomplete, improperly documented, or questionable repairs and ensure they are addressed before vehicle release.
• Help reduce comebacks by maintaining a proactive quality-control process and identifying recurring issues or process failures.
• Ensure technicians are following applicable Porsche, Group, dealership, warranty, and safety procedures.

• Ensure technicians maintain accurate and complete repair documentation consistent with Porsche and Group 1 Automotive requirements.
• Monitor technician adherence to warranty documentation requirements, including required diagnostic information, test results, measurements, photographs, supporting documentation, and other required evidence.
• Assist technicians with warranty-related questions and documentation requirements.
• Identify documentation deficiencies before repair orders are finalized whenever possible.
• Support Service Management and Warranty Administration with technical clarification and documentation when warranty claims or manufacturer questions arise.
• Help ensure repair orders accurately reflect the work performed and the diagnostic process used to reach the repair conclusion.

• Maintain a strong working knowledge of CDK, Xtime, and other dealership systems used throughout the service operation.
• Utilize dealership technology to improve workflow, communication, documentation, dispatch, repair tracking, and overall shop efficiency.
• Identify opportunities to streamline existing processes and reduce unnecessary administrative work for technicians and management.
• Assist with the development and implementation of improved digital and operational workflows.
• Serve as a knowledgeable resource for technicians and leadership when questions arise regarding system functionality or shop-related processes.
• Identify recurring system or process inefficiencies and work with appropriate departments to develop practical solutions.
• Help ensure that technology is being used as an operational tool rather than simply as a required administrative process.

• Maintain overall accountability for the cleanliness, organization, and professional appearance of the workshop and its surrounding areas.
• Establish and reinforce expected standards for cleanliness and organization throughout technician work areas.
• Ensure technicians properly maintain their bays, tools, equipment, lifts, and shared workspaces.
• Monitor shop equipment and machinery for maintenance or repair needs and ensure issues are properly communicated and routed to the appropriate department.
• Ensure appropriate supplies, shop equipment, and special tools are available and properly maintained.
• Monitor special-tool inventory and identify shortages, damaged equipment, or additional tooling requirements.
• Promote proper storage and organization of Porsche special tools and shop equipment.
• Ensure the shop remains compliant with applicable safety, housekeeping, environmental, and company standards.
• Serve as the role model for organization, cleanliness, tool management, and professional workshop practices.

• Hold technicians accountable to established dealership, Group 1 Automotive, Porsche, safety, repair, documentation, and cleanliness standards.
• Address process or performance concerns promptly and professionally and communicate significant issues to Service Management.
• Maintain a positive, professional, and team-oriented culture within the workshop.
• Balance accountability with coaching and development, recognizing that the goal is to build a stronger and more capable technician team.
• Communicate effectively with Service Management, Service Advisors, Parts, Warranty Administration, and other dealership departments.
• Represent Porsche Westwood professionally when interacting with customers, manufacturer representatives, technical support personnel, vendors, and Group leadership.
• Maintain confidentiality and exercise sound judgment when handling operational, personnel, technical, or customer-related matters.

• Technicians know where to turn when they encounter a difficult repair.
• Complex diagnostic concerns are approached methodically and resolved efficiently.
• Work is dispatched intelligently based on technician capability, workload, and repair requirements.
• Repair orders are properly documented and warranty requirements are consistently met.
• Vehicles leave the workshop properly repaired, inspected, and ready for the customer.
• Technicians have the tools, equipment, information, and support necessary to perform their jobs effectively.
• The workshop remains clean, organized, safe, and professional.
• Operational inefficiencies are identified and addressed rather than accepted as "the way things have always been done."
• Technology and dealership systems are leveraged to improve the operation.
• Technicians actively collaborate with one another and seek out knowledge rather than working in silos.
• The Shop Foreman sets the standard for professionalism, technical excellence, organization, and teamwork.

Qualifications

• Extensive automotive diagnostic and repair experience.
• Strong Porsche product knowledge and familiarity with Porsche diagnostic and repair procedures.
• Advanced diagnostic and troubleshooting ability.
• Strong understanding of modern vehicle electrical, electronic, mechanical, and computer-controlled systems.
• Demonstrated ability to diagnose complex and intermittent vehicle concerns.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Working knowledge of CDK, Xtime, and dealership service technology.
• Ability to understand and enforce repair-order and warranty documentation requirements.
• Ability to prioritize and manage multiple competing demands in a fast-paced environment.
• Strong computer and systems aptitude.
• A willingness to remain hands-on and actively engaged with technicians in the workshop.
• A demonstrated commitment to cleanliness, organization, safety, and professional standards.
• The ability to coach and develop others while maintaining appropriate accountability.
• A collaborative, team-first mentality.
• Professional judgment, integrity, and discretion.

This position carries significant responsibility and autonomy within the shop and is compensated through a competitive salary plus performance-based bonus. The pay for this position is $75,000 - $170,000 a year based on experience.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Equal Opportunity Employer