US Retail Markets Claims Apprenticeship Program-Summer 2027

Description

Join a hands-on, milestone-driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months, you’ll complete a flexible, goal-based program combining classroom training, on-the-job assignments, one-on-one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist role or other claims opportunities. 

Program highlights 

• Duration: 6–12 months (flexible, hybrid, based on milestone completion) 

• Schedule: Part-time or full-time options; progress is milestone-based so participants can advance as they demonstrate competency 

• Training: Comprehensive classroom and practical training, job shadowing and one-on-one mentoring 

• Compensation: Competitive paid apprenticeship and eligibility for company benefits as applicable 

• Career path: Clear progression to Claims Specialist roles and support for licensing and development 

What you’ll do (Key responsibilities) 

• Manage, investigate, and resolve assigned claims within established authority levels. Including but not limited to Auto Accidents  

• Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages 

• Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves 

• Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed 

• Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third party subrogation opportunities 

• Maintain accurate and timely claim files, status reports, and documentation in claims systems 

• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim. 

Training & support 

• Licensing Training (state adjuster licensing requirement assistance where applicable) 

• Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service) 

• One-on-one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support 

• Hands-on scenario-based exercises in and exposure to leadership and cross-functional teams 

• Continuous learning journey provided for enhancing Casualty skills 

What we offer 

• Paid apprenticeship with competitive compensation  

• Mentorship, career development, and individualized mobility plans 

• Support for licensing and tuition reimbursement for approved educational needs 

• Access to health and wellness benefits (as applicable), and paid leave 

• Opportunity to convert to a full-time Claims Resolution Specialist or other roles upon successful completion 

How the milestone-based progression works 

• You’ll advance by completing a sequence of competency milestones (knowledge assessments, demonstrated task performance, quality reviews) rather than strict calendar time 

• Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints 

• The program is flexible: apprentices who demonstrate competency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones 

How to apply: Submit your resume and a brief cover letter describing your interest in claims and your availability. Candidates who meet the basic criteria will be invited to complete a virtual interview and skills assessment. 

Equal opportunity statement: We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process. 

Pursue a meaningful career helping people recover after loss — apply for the Claims Apprenticeship today. 

Qualifications

What we’re looking for 

• High school diploma or GED required (no bachelor’s degree required) 

• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus 

• Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy 

• Solid analytical, investigative, negotiation, and time-management skills 

• Detail-oriented and able to thrive in a fast-paced, customer-focused environment 

• Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes. 

• Permanent authorization to work in the United States and ability to obtain required state licensing where applicable 

• Comfortable using standard office software and learning claims management systems