Director of Operations

Overview

Who we are: 

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. 

Why You’ll Love Working with us:

• Unmatched CultureConnection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. 

• Diversity & InclusionWe thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

• Growth & AdvancementWe don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

• Support for Continuing EducationYour goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. 

• Benefits and Perks Created to Support YouEnjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Responsibilities

Director of Operations:

We are searching for a dynamic visionary with a hands-on entrepreneurial approach to propel our geographic reach as a state Director of Operations at Golden Steps ABA. This role will be the driving force behind Golden Step’s expanding mission of delivering exceptional Applied Behavior Analysis (ABA) Services to children with Autism Spectrum Disorder (ASD) in a new state or region.

Successful Directors of Operations are typically initiative takers who thrive on direct leadership to build out and grow our presence in a new area. You'll have the autonomy to shape strategies and implement systems that propel our growth while ensuring the highest standards of service for our patients.

Travel required

Qualifications

A day in the life:

• Ability to create/implement policies for respective state.
• Oversee client onboarding. 
• Coordination of scheduling. 
• Overseeing the management of schedules and cancellations. 
• Submitting authorization requests to insurance companies. 
• Oversee maintenance of CRM system.
• Ensuring the utilization of client hours and therapists’ availability. 
• Monitoring client’s insurance plans and Eligibility.  
• Collaborating with Talent Acquisition team to ensure talented hires.

• Attending job fairs

• Posting/sharing jobs on Job posting platforms and social media  

• Marketing initiatives to spread brand awareness for patients and candidates.
• Strategic planning to grow state. 
• Collaboration with other members of the management team to build and enhance internal strategies. 
• Other tasks as assigned.

Benefits

What you will bring:

• A high EQ - you are a connector of people and a natural leader
• A track record of leading and managing a successful team for at least 2 years.
• A history of innovation and performance improvement
• An exceptional understanding of leadership and management that has been shaped by practical experience.
• Experience autonomously building something successful from start to finish.
• Proven ability to maximize productivity through thoughtful organization. 
• Ability to collaboratively communicate and lead team members from all departments and levels.

Education:

• Bachelor’s degree or higher strongly preferred.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.