Lead Full-Time Dock Worker / Customer Service Representative

Overview

•  Stable and growing organization
•  Quick advancement
•  Professional, positive and people-centered work environment
•  Modern facilities
•  Clean, late model equipment
•  Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
•  Paid holidays (8); paid vacation and personal days
•  401(k) plan, Company Match

Responsibilities

As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquires including freight pickup requests, manage rate quotes or freight charges and appointments or special requests

• Complete pre and post trip inspections on all dock equipment
• Properly document all freight control processes
• Participate in Dayton Freight’s training and improvement programs
• Be available for irregular work schedules, alternating work shifts and/or assignments
• Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual
• Dispatch P&D Drivers
• Plan Outbound Dock setup
• Manage W&R process
• OS&D checks, reports, and inspections
• Receive, control and enter incoming claims
• Manage incoming customer/internal emails and mail
• Manage and coordinate weekly claim payment reports with payables
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies
• Ability to remain stationary for up to 90% of his/her shift
• Ability to ascend to and descend from a forklift, as needed
• Ability to perform essential functions of the role on a concrete floor that may become slippery when wet
• Ability to perform essential functions of the role while exposed to varying outside temperatures

Qualifications

• 18 years of age
• Basic math skills
• Fluent in English
• Able to pass a drug screen

Benefits

• Stable and growing organization
• Quick advancement
• Professional, positive and people-centered work environment
• Modern facilities
• Clean, late model equipment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
• Paid holidays (8); paid vacation and personal days
• 401(k) plan, Company Match

Physical Demands