Senior Director, Cloud Operations

Overview

We are seeking our new Senior Director, Cloud Operations to join the Axway team!

The Senior Directo, Cloud Operations & Resilience is a senior leadership role with end-to-end accountability for the operational health of Axway's cloud environments globally. You will lead a geographically distributed team spanning the Americas and APAC, owning the full incident-to-insight lifecycle across Axway's SaaS and managed cloud platforms.

Location: Scottsdale, AZ

Hybrid: 2 Days Onsite per Week

Responsibilities

SLA Delivery & Operational Governance

• Own global SLA/SLR performance across Axway's cloud environments (AWS, Azure), with accountability to customers.
• Build and govern a rigorous operational reporting cadence — weekly ops reviews, monthly KPI trends, quarterly business review inputs — that leadership and customers can rely on.
• Drive problem management as a discipline: eliminate repeat incidents, enforce root-cause resolution, and publish improvement commitments with measurable outcomes.

Incident Management

• Lead incident command for P1/P2 events — clear ownership of resolution, customer communication, and post-incident review.
• Establish and continuously improve the global incident management framework: escalation paths, war room protocols, tooling, and SLA breach prevention.
• Ensure the 24×7 on-call model is sustainable, well-structured, and appropriately staffed across regions—EMEA, Americas, and India.

Team Leadership

• Lead, mentor, and develop the COR team —leads and regional operations managers across.
• Define the structure: build for scale and 24×7 resilience without proportional headcount growth.
• Set a high bar for hiring and performance: engineering-first mindset, strong incident discipline, and a culture of accountability and continuous improvement.

Customer & Executive Engagement

• Serve as the senior escalation point for strategic customers during major incidents — leading war rooms, post-incident briefings, and service improvement commitments.
• Translate operational performance data into clear business narratives for the Axway C-suite and customer QBRs.
• Coordinate closely with Cloud Activation & Provisioning (CAP) and Cloud Security Operations to ensure a seamless customer experience across the full cloud lifecycle.

AIOps, Automation & Innovation

• Lead COR's adoption of AIOps — anomaly detection, automated triage, predictive capacity, and intelligent alerting — identifying and scaling high-ROI use cases.
• Build a culture of operational experimentation: pilot AI-driven tooling, measure impact rigorously, and scale what works.
• Advance Axway's observability maturity — from reactive alerting to predictive, AI-assisted monitoring using Dynatrace or an equivalent.
• Drive automation of operational runbooks and self-healing infrastructure to shorten MTTR and reduce manual effort systematically.
• Work with Cloud Standards & Governance (CSG) to ensure operational standards are codified, enforced, and measurable.

Qualifications

Required Experience:

• 10+ years in cloud infrastructure and operations, with at least 4–5 years in senior leadership (Director or VP level) managing multi-region teams.
• Proven track record running large-scale, SLA-driven cloud operations for a SaaS or managed services business serving enterprise customers.
• Hands-on experience with AWS and/or Azure at scale; solid understanding of hybrid cloud architectures and their operational implications.
• Strong grounding in cloud-native technologies: Kubernetes, containers, microservices, infrastructure-as-code, CI/CD pipelines.
• Experience deploying and operating observability platforms in production at scale.
• Demonstrated incident management leadership — able to run a P1 war room under pressure and drive a rigorous post-incident process.
• Track record of building and scaling high-performing operations and engineering teams across geographies and time zones.
• Strong organisational design instincts — knows how to structure a global ops team for clarity, accountability, and scale.
• Leads through influence as well as authority: able to align product, engineering, and security stakeholders around operational priorities.

Preferred Experience:

• Familiarity with Axway products — MFT (SecureTransport, CFT), B2B Integration (B2Bi), API Management — or experience operating similar middleware and integration platforms at scale.
• Experience in a managed services or multi-tenant SaaS delivery model, where operational decisions have direct contractual and commercial consequences.
• Background in compliance-heavy environments (financial services, healthcare, government) with data residency, audit, and security requirements.
• Formal grounding in ITIL, SRE frameworks, or reliability engineering practice.

Company Overview

Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes. 

As part of 74Software, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions. 

Why Axway? 

At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. 

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. 

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic. 

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