Housekeeping Supervisor

Overview

Position Summary:

The Housekeeping Supervisor is responsible for supervising, training and inspecting the performance of assigned Housekeeping staff ensuring that all procedures are completed to the hotel's standards. They will also, assist where necessary to ensure optimum service to guests.

Salary: $24.00/hr.

Responsibilities

Duties and Responsibilities:

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Knowledge of Housekeeping policies/service procedures/standards.
• Proficiently utilizes Alice and walkies to communicate information to the team and across other departments.
• Responsible for New Hire Training. Selecting and developing the Trainers. Certifies the new hires at the end of the training period.
• Development and on-going training of the existing team members. Reward great behavior and perform on the spot coaching so the team has a clear understanding of the expectations of their role.
• Monitoring of linen control and distribution. Working closely with the housemen team to ensure that the linen is distributed effectively throughout the property.
• Lead and direct the special “Project” teams whenever we are completing a General Clean Program at the Resort.
• Monitor the quality of the work being performed by the Self-Inspector team by completing a minimum of two inspections per week for each of the Self-Inspectors.
• Inspect the rooms of the team members who have not reached the Self-Inspector status. Monitor their progress and document the areas of improvement.
• Provide feedback on staff performance. Works closely with housekeeping leadership to ensure all team members have the correct tools and knowledge to perform their job duties.
• Maintain clear communication with other departments at the resort especially with the Front Desk and Engineering.
• Perform daily regular Room inspections, and for VIP rooms and Sites.
• Assist Housekeeping Leadership with maintaining adequate par levels of Room supplies.
• Assist Housekeeping Leadership with the duties of Opening/closing the house when needed.
• Knowledge of hotel room counts, group arrival, VIP’s, special events. Attend the Daily Operations Meeting. Share information with the team.
• Prepare and distribute assignment sheets when opening. Review priorities with the team during a stand-up meeting.
• Assign designated keys and other equipment. Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets utilizing the technology available.
• Assist Housekeeping Leadership with upholding the brand attire/grooming standards.
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas.
• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.

Qualifications

Prerequisites:

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.
• Input and access information in the property management system/computers.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving clients and operational issues.  Ability to be proactive and innovative.
• Computer skills.

Education/Experience:

• 2 years prior experience as Supervisor /Room Attendant

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