Director, Emergency Services

Overview

Under the direction of the CNO, provides daily and strategic administrative oversight/service line leadership and operational control to patient care units under his/her area of responsibility.

This position requires providing 24-hour Patient Care  and nursing services including managerial/administrative supervision to nursing unit, which provides care/service across the continuum of care in a manner that, demonstrates an understanding of the functional and/or developmental age of the individual served.

This position requires the full understanding and active participation in fulfilling the Mission of Whittier Hospital Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Whittier Hospital Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).

Responsibilities

Service/Leadership

• Makes effective decisions that move the organization toward its vision and achieve the organization’s goals.
• Integrates department services with other departments to assure coordinated hospital operations.
• Communicates effectively in writing and verbally to ensure understanding.  Leads through listening, questioning, etc. 
• Supports staff through monthly department meetings (10/year).
• Effectively leads his/her group through change, dealing positively with resistance to change.
• Effective in team building, conflict mediation and negotiation.  
• Demonstrates the willingness and ability to perform additional duties and responsibilities in different areas of the hospital on an as-needed basis or as determined by senior management.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
• Completes assigned work on time.
• Has read, understands, signed and conducts his/herself in accordance with the Standards of Conduct.
• Models the organization’s values.  Supports Target 100 by assisting and supporting initiative implementation and encourages employee involvement.

Quality

• Demonstrates an understanding of customer needs.  Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers.
• Develops and implements policies and procedures that guide and support the provision of services.  Reviews and revises policies and procedures at least annually.
• Takes a system approach to problem-solving and process improvement that involves staff.
• Understands regulations applicable to own area(s) of responsibility.  Achieves substantial compliance following reviews, inspections, etc.
• Demonstrates an understanding of the importance of data to improve processes and customer satisfaction.  Quickly identifies customer service trends and modifies department processes and/or necessary interventions to improve the hospital’s PSMS scores.
• Effectively prepares and monitors indicators for quality and continuous improvement.

Growth

Organizational:

• Demonstrates foresight in planning for changes in services, work demands and staffing.
• Aligns departmental planning with the strategic plan of the organization.

Individual:

• Demonstrates initiatives to improve own capabilities as a leader.
• Sets goals for self; meets with senior manager to evaluate progress.
• Remains current in professional field.
• Attends 90% of required meetings.
• Maintains licensure, certification as appropriate.

Cost

• Maintains licensure, certification as appropriate.
• Effectively uses financial information for strategic and operational decision-making.
• Reads and correctly interprets financial data.
• Understands and effectively manages the budgeting process, including staffing and supplies.
• Consistently remains within established budget SWB/PAPD and supplies/PAPD.
• Monitors and manages employee time and attendance records (KRONOS) for accuracy and timeliness through either electronic or manual systems.
• Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital.

People 

• Demonstrates an understanding of the costs associated with an unsafe environment and works to minimize risk.
• Assumes a proactive role in the reduction of workers’ compensation injuries in the department by appropriate and timely employee education, investigations and follow-up.  Assures employees utilize proper ergonomics (body mechanics, exercises, and workstation).
• Understands and effectively administers human resource policies and procedures.
• Understands and complies with employment laws (EEO, FMLA, ADA, etc.).
• Effectively coaches, counsels and disciplines employees.  Provides ongoing feedback to staff.
• Effectively interviews and selects competent and qualified staff.
• Effectively supervises, delegates, schedules and assigns work to achieve goals.
• Effectively orients, trains and develops staff.  Demonstrates commitment to staff’s continual learning, growth and development.  This includes assuring staff requirements are met on time (e.g., new employee orientation, initial/annual ethics, annual updates).
• Assesses qualifications and competency and evaluates staff and contracted staff.  Conducts employee performance evaluations on time.
• Effectively administers policies and procedures regarding safety, environmental health, and risk management.
• Demonstrates an understanding of turnover relative to department.  Works to minimize controllable turnover.

Qualifications

• Minimum Education:  Graduate from an accredited school of nursing; AA or Bachelor’s Degree or Master’s Degree in Nursing or related field.
• Minimum Experience:  5 years as RN; 1 year in supervisory role in Emergency Department or ICU.
• Required Certification/Registration:  Current California RN License; BLS; ACLS; PALS, Certification in clinical area preferred.