Call Center QA Specialist / Customer Care Coordinator

Company Name

Overview

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

We are seeking customer-focused QA Specialists to assist with customer concerns, escalations and service-related issues.  This position is ideal for someone who enjoyes problem-solving, troubleshooting and helping customer reach a resolution. 

Starting Pay: $18/hr., increasing to $19/hr. after 90 days of employment.

Schedule:

• Must be available to work weekends
• Hours may vary, with shifts running as late as 9:00pm
• Scheduled days off may fall on Tuesday, Wednesday, or Thursday
• There may be an opportunity for every other weekend off on a rotating basis, depending on scheduling needs

Full-time, year-round work

What We Offer:

• Weekly pay through direct deposit
• Paid training
• Opportunity to grow within the company

Full-time employees also receive:

• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• Paid time off + holiday pay
• Company-paid life insurance

Responsibilities

What You’ll Do:

• Handle escalated customer concerns and service issues

• Research account and service information to determine appropriate resolutions
• Troubleshoot customer issues and identify next steps
• Document interactions and resolutions accruately
• Follow up on unresolved issues as needed
• Support additional customer service functions as assignmed.
• Investigate service quality issues including pricing, damages, and technician performance

Qualifications

What You Need:

• Customer service experience required

• Experience handling customer escalations and troubleshooting 
• QAM experience a plus
• Strong problem-solving and communication skils
• Ability to remain calm and professional when handling difficult situations
• Exceptional communication skills and attention to detail

• Strong computer and documentation skills

• Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.