Health Enrollment Navigator (Bilingual)

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Health Enrollment Navigator role. Please note: this role requires an applicant to be bilingual (English/Spanish). This position reports to the Patient Services Manager and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $28.01 to $30.11 with full benefits.

SCHEDULE: Monday to Friday 10:00 am to 7:00 pm.
Must be available to work every other Saturday.

PRIMARY OBJECTIVE
The Navigators Program provides a variety of outreach and navigation services to various vulnerable populations who are potentially eligible for enrolling or re-enrolling in Medi-Cal (California’s state-run and funded Medicaid program), which provides health coverage to families with very low income, as well as expectant mothers, persons with a range of disabilities, and immigrants and families with mixed immigration status, et al.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Engagement

• Works with staff to develop and implement a plan for community engagement that will connect residents to resources through the scheduling and follow-up of appointments.
• Leads public education activities at all four clinic sites that increases knowledge of health programs, the benefits of health coverage, and the eligibility requirements.
• Develops language accessible outreach materials in Spanish and English that have information about Medi-Cal services, office location, office hours, and contact information.
• Collaborates with community-based organizations to inform their stakeholders of healthcare opportunities, assists them with the application process, and in establishing a health home.
• Coordinates workshops, clinics, and community meetings, including supporting residents and supporting the needs of co-workers, and partner staff.
• Conducts weekly outreach and education at local schools, special events, and heavy use corridors, i.e., Mission Street, Valencia, Geneva Ave, and other neighborhoods where the Latinx community gathers.
• Coordinates with the other Health Education Navigators by meeting regularly and adjusting and enhancing the team’s work to maximize outreach and engagement.
• Participates in regular team meetings to evaluate and develop strategies to address ongoing and emerging related issues in the district.
• Compiles, develops, and maintains file notes, statistical reports, and participant records to better understand our internal success rate and trends, and for grant reporting.
• Maintains the highest standards of professional conduct in relation to information that is confidential in nature.
• Pays strong attention to detail and manages competing priorities effectively, and participates in nurturing a harmonious and teamwork-oriented work environment

• Contacts patients whose Medi-Cal has lapsed and assists them with renewing their membership.
• Identifies residents who qualify for Medi-Cal enrollment and assists them with applying.

• Protects sensitive patient health information from being disclosed without the patient's consent or knowledge by adhering to the standards of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

• Responds to other duties as assigned by the supervisor.

• Strive to understand the needs of patients and clients.
• Treat all patients and clients with dignity, respect, and appreciation for cultural differences.

• Take immediate action to correct any unsafe situation.
• Follow correct procedures to ensure one's own safety and that of other team members.

• Promote team effort in all activities and use a team approach to problem-solving.
• Understand and embrace the mission and strategic initiatives of the organization.

• Work independently in a calm and reassuring manner using good boundaries and good judgment.
• Be reliable, dependable, and flexible.
• Project appropriate confidence, listen well, and remain calm in unexpected situations.

• Maintain strong organizational skills.

• High School diploma or equivalent.
• Bilingual in English and Spanish.
• Strong computer skills including intermediate MS Office skills, Internet research, and experience with database systems.
• Experience completing government-funded healthcare program applications.
• Experience in counseling working-class Latinx immigrants and/or providing community social services to underserved communities. A commitment to social and economic justice, and knowledge of issues impacting working-class immigrants in San Francisco.
• Excellent verbal and written communication skills.
• Flexible schedule required; hours may vary and include evening work.
• Ability to work within all the rules, regulations, and policies that govern the Health Center's compliance.
• Protect sensitive patient health information from being disclosed without the patient's consent or knowledge by adhering to the standards of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

• Associate’s degree
• Experience working with Epic EHR

• Medical insurance with zero out-of-pocket expense under the base plan
• Dental and vision insurance at no cost to the employee
• Life insurance with a free basic policy and optional voluntary plan
• 401(k) retirement savings plan with company contribution
• Two weeks of vacation annually
• 40 hours of paid educational leave
• 12 paid holidays, birthday holiday, two floating holidays, and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits