Biofab Technologies
Customer Service Representative
7640 60th Ave, Kenosha, WI 53142-4001
On-site
First seen by offpeak October 6, 2026
See your drive time Apply on Biofab Technologies's site
Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI.
We are excited about reinvesting into this fantastic product line and are looking to hirenew team members to help us! With growth on the horizon and our recent move into a brand-new manufacturing location, the future has never looked brighter. We are seeking a Customer Service Representative to provide our customers with best-in-class response time and ease of doing business.
Position Summary
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries.
Job Responsibilities
- Be the inside face & primary contact for Customers and Clients for Steridose Products
- Answers to customer inquiries via phone and email
- Provides product quotes to customers for new equipment and spare parts
- Intake all RFQs and follow the RFQ filing system
- Turn RFQ’s into formal quotes using ERP system (M1)
- Processes customer PO’s; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
- Obtains accurate information from relating to shipment dates and expected delivery
- Monitors scheduled ship dates to ensure timely delivery and expedite as needed.
- Investigates, responds to, and solves customer concerns and complaints
- Research billing and shipping issues
- Communicates and coordinates with colleagues as necessary
- Willingness to handle other projects and responsibilities in other departments
- Other duties as assigned
- Excellent interpersonal and customer service skills
- Shipping knowledge and experience (international and domestic)
- ERP experience using M1 highly preferred
- Proficient with MS Office Suite and Outlook
- Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
- 3-7 years of previous related experience in industrial manufacturing highly preferred
Physical/Work Requirements
- Prolonged periods of sitting at a desk and working on a computer
Benefits
- Competitive Base Salary and annual bonus target
- Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA
- Retirement savings plan (401k) with net 4% employer match
- Industry leading profit share program
- Unique schedule / summer days
About The Holland Group
- The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030.
- Current Holland Group Businesses (as of February 2026): Holland Applied Technologies, Liquid Process Equipment (acquired 2020), Bio Fab Technologies (acquired 2023), W.A. Tompkins (acquired 2024), Steridose (acquired 2025).
Bio Fab Technologies Terms and Conditions:
1. By providing your mobile phone number and opting in, you agree to receive text messages from Bio Fab Technologies regarding your employment application and recruiting process. These messages may include:
- Application confirmations
- Interview invitations and scheduling
- Reminders about upcoming interviews
- Requests for additional application information or documents
- Updates on your application status
- Job offers or other employment related communications
2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 262-948-8130.
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary based on your application activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy below.
Privacy Policy:
We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
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