Deployment Support Engineer

Deployment Support Engineer - DC-VA-MD (Metro Area)

Job Location: DC Metro Area

Type: Full time, Mon-Fri

Salary: $45,000-$50,000 annually

Start Date: Contingent

Clearance Required: None

Job Summary 

The Deployment Support Engineer for the Integration team plans and supports new system installations, software and hardware upgrades, and other onsite services. They are the first point of contact for users who require support for their PCs, laptops, and mobile devices. The role is largely based on working independently at client sites; therefore, excellent interpersonal communication and time/project management skills are critical for customer satisfaction, as well as for individual and organizational success. 

Essential Duties and Responsibilities 

• Travel to client sites in the DC-MD-VA metro area to deploy new workstations or software installations for a variety of clients  

• Serve as a consultant providing baseline machine training to end users 

• Plan and manage a variety of projects to ensure that they are completed timely and accurately 

• Serve as an escalation point for onsite and emergency support requests 

Qualifications 

• Minimum 1 year of hands-on experience implementing and supporting Microsoft Windows client operating systems 

• Working knowledge of Microsoft Office applications. 

• Basic experience with Office 365 administration and support 

• Hands-on experience configuring desktop and laptop hardware (installing RAM, replacing batteries, etc). 

• Excellent communication and customer service skills  

• Must have reliable transportation and clean driving record 

• Prior MSP experience a plus 

• Microsoft and other technical certifications are a plus 

• Experience with ConnectWise Manage and ConnectWise Automate a plus 

Physical Demands  

While performing the duties of this job, the employee must be able to talk, listen and speak clearly on the telephone. Close vision is required to work on the computer for long periods of time each day.  

Work Environment  
 
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, and phones. The noise level in the work environment is usually moderate. This job requires regular travel in Maryland, Virginia, and Washington, DC.  
 
Supervisory Responsibilities  

This position has no direct supervisory responsibilities. 

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

• Medical, Dental and Vision coverage for employee and family
• 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
• Health Reimbursement Account (HRA) w/ medical coverage
• 7 Paid Holidays + 1 Floating Holiday
• Paid Time Off (PTO)
• Bonus plans
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Referral Program
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Promotion and Advancement Tracks

Founded in 1993, MainSpring is headquartered in Frederick, Maryland and supports a wide range of clients including businesses, non-profits and government agencies.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.

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