Case Manager

Overview

Responsible for case management, case files, statistical reporting, assisting residents in goal setting.   Also responsible for case referral and coordinating of services with community resources for residents.  Maintain all Allegheny County Dept., of Human Services related requirements as set forth in The Emergency Shelter & Bridge Housing Scope of Service Guidelines.

Responsibilities

• Be responsible for intake, case management and files, statistical reporting, assessment, compile Service Plans and maintain updates of residents’ progress.
• Meet regularly with Director and/or Resident Manager of intakes and progress of residents.      
• Co-ordinate services with community resources for residents. 
• Maintain all DHS contracted requirements as set forth in The Emergency Shelter & Bridge Housing Scope of Service Guidelines.  
• Provide required data as requested by DHS or The Salvation Army Divisional Headquarters.  (DHQ.)
• Always maintain confidentiality of residents’ information.

• Receive and process request for admission to Family Caring Center
• Establish and maintain contacts with Human/Community Services Agencies and Institutions; Federal, State, & Private in relation to collaborating services.
• Maintain a statistical system of data collection and processing – relating to Family Caring Center residents/referrals. Including those who call for shelter.

• Attend trainings as well as monthly and quarterly meetings.
• Coordinate needed services for children.
• Assess housing barriers of individuals and families experiencing homelessness to determine housing/service needs.
• Work to reduce households’ average length of stay in emergency shelter.
• Work to increase the number of households who exit to permanent housing.
• Assist participants in development of a strength-based/solution-focused individualized housing plan that promotes obtaining and maintaining permanent housing. Develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
• Meet with residents weekly to update service plan, short- and long-term goals.
• Identify participants’ strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
• Provide mediation and advocacy with landlords and housing providers on the clients’ behalf to develop a workable plan to obtain and or maintain housing. Assist participants in locating and securing housing.
• Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies).
• Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
• Connect to the Resource Library to provide budget counseling and education to assist clients in establishing payment plans for bills and past debts and to assist clients in obtaining and maintaining their housing.
• Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.
• Maintain accurate case notes, monthly outcome reports, and files for each client per contract requirements including entry, exit in HMIS.
• Collect and report program data, including but not limited to HMIS reporting and funder required data.
• Other duties as assigned.

Qualifications

Knowledge, Skills and Abilities:

• Be knowledgeable about the Social Services System.  

• Demonstrated communication and listening skills.

• Ability to work with Homeless individuals and families.  Familiarity with alcohol, drug and mental health issues, and Act 33 & 34 clearances.
• Understanding of and sensitivity to the needs of the homeless population.
• Understanding of Trauma Informed Care
• Ability to work with people of diverse social backgrounds and professional level.
• Maintain professional relations and conduct.
• Must successfully complete The Salvation Army’s Keep Safe required training.

Education and Experience:

• Bachelor’s degree in social service-related field or Associates Degree and 7 years plus experience in Social Service Field.
• Knowledge and Experience in Human Services delivery system and networking.
• Computer proficiency in Microsoft Word, Excel, Power Point, Internet and the ability to back up computer data daily.