Social Services Caseworker

Overview

Location: Ansonia Corps

Hours Per Week: 27.5

Schedule: Monday-Friday; 9:00 am–2:30 pm

Scope of Position: Provide various services to individuals in need. Assist clients with identifying and addressing the root causes of their situation. Collaborate with the Corps Officer to coordinate aspects of the food pantry in accordance with established policies and procedures.

Responsibilities

• Maintain confidentiality in all job-related matters.
• Complete all documentation, including client case notes, in a timely and accurate manner and secure confidential records.
• Coordinate voucher program for shelter, utility, clothing, and furniture.
• Develop additional services and programs.
• Conduct or arrange for workshops on budgeting, nutrition, resources, etc.
• Greet clients and provide them with the necessary forms to be assisted.
• Interview clients seeking material assistance.
• Maintain a database of community resources to refer clients to other locations that may help address their needs.
• Make appointments for clients who need services.
• Provide clients with information and referrals to appropriate Salvation Army programs and other community resources.
• Refer clients seeking spiritual guidance to the Corps Officers.
• Attend social service agency meetings directly related to the services The Salvation Army provides.
• Demonstrate respect and professionalism with clients, staff, community representatives, and volunteers.
• Develop partnerships with colleges to establish The Salvation Army as a site for social service internships or volunteer opportunities
• Inform local community agencies and other sources about the goals and objectives of the Emergency Assistance Program.
• Keep abreast of community issues and services by visiting other community agencies.
• Participate in meetings and collaborative networks to address issues relevant to the community’s residents.
• Participate in training, workshops, and other educational opportunities that would enhance the skills related to this position.
• Represent The Salvation Army at conferences, social service community functions, and community meetings.
• Answer phones professionally, filter out telemarketers, take and deliver messages, and manage incoming faxes.
• Assist in the daily maintenance of the social services office organization, including typing, filing, mailings, ordering supplies, etc.
• Check emails daily and respond accordingly and in a timely manner.
• Coordinate monthly statistics on all services provided and submit them accordingly.
• Assist in coordinating various social services programs, activities, and services, including Youth Camp, Senior Camp, Adopt-a-Family, Angel Tree, Holiday Meals, etc.
• Assist in the application process for the Corps’ summer activities, including Camp and Vacation Bible School registration.
• Coordinate all aspects of the food pantry.
• Perform necessary errands to procure food as needed.
• Interview, train, and supervise community service and other volunteers in cooperation with the supervisor.

Qualifications

• A high school diploma or equivalent is required, and an associate degree in social services or a related field is preferred.
• A minimum of two years of work experience in social services or a related field is required.
• Ability to communicate both verbally and in writing; follow written and verbal instructions; organize responsibilities, multitask, and function independently; and work in a team environment.
• Bilingual in English and Spanish preferred; proficient in spoken and written English required.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters and the ability to engage with diverse populations.
• Detail-oriented with keen attention to accuracy and confidentiality.
• Excellent time management and customer service skills, high energy level, and solid work ethic.
• Knowledge of community resources.
• Must complete KeepSafe and other required trainings upon hire.
• Valid driver’s license and clean driving record required.
• Working knowledge of Microsoft Office.
• Will respect and promote the interests of The Salvation Army. Not required to embrace the tenets of faith, but required to promote and respect the mission of The Salvation Army.

The Salvation Army is pleased to offer a benefits program to part-time employees who work 20 to 29 hours per week, including...

• Employer-funded pension plan (100% vested after five years of eligible service)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, and sick leave
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a great purpose, inspiring you to make a difference every day! 

Learn more about The Salvation Army's Southern New England Division at https://easternusa.salvationarmy.org/southern-new-england/ 

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.