Shift Supervisor (Springfield Family Residence)

Overview

The Shift Supervisor manages the flow of people in and out of the facility and ensures the safety of all clients and staff as well as compliance with all facility rules and regulations.  A Shift Supervisor assumes the operational management of the facility in the absence of another manager on site and responds to all emergencies.

Responsibilities

• The Shift Supervisor reports directly to the Senior Shift Supervisor regarding all direct care and/or operational issues and concerns. 
• The Shift Supervisor assumes responsibility for the entire facility in the absence of an Administrator.
• The Shift Supervisor is responsible for ensuring the facility is managed in a safe and orderly manner.
• The Shift Supervisor manages the flow of people in and out of the facility including ensuring all clients log in and out of the facility and all visitors register upon entering the facility as well as overseeing the departure and arrival of all children to and from school.
• The Shift Supervisor is responsible for responding to and reports all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.
• The Shift Supervisor is responsible for ensuring all clients comply with the DHS Code of Conduct and Client Responsibility.
• The Shift Supervisor is responsible for engaging clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.
• In the absence of facility maintenance staff, the Shift Supervisor is responsible for responding to and addressing any/all facility concerns.
• The Shift Supervisor corresponds with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready and then accept referrals for new intakes from DHS/HERO.
• The Shift Supervisor accepts all new referrals and provides the clients with their initial intake into shelter.  Included in this is accompanying the client to their assigned unit and ensuring the unit is fit for a new admission. The Shift Supervisor ensures all clients under the age of two are provided a crib upon their entry into the shelter and all new intakes are provided with linen, toiletries, kitchen utensils, and any/all other supplies issued to new clients.
• The Shift Supervisor provides orientation to all new admissions.
• The Shift Supervisor oversees the distribution of food from our onsite food pantry.
• The Shift Supervisor conducts periodic facility evacuations, periodic fire drills, and routine site tours (walk through) and maintains the required records of all such drills and tours. The Shift Supervisor supervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire and accidents.  The Shift Supervisor must maintain a visible presence throughout the facility during the entirety of his or her shift.
• The Shift Supervisor is responsible for ensuring the agency vehicle is properly signed out and all logging information is dually completed.
• The Shift Supervisor records and reports maintenance needs of the building (i.e. work order request).
• The Shift Supervisor attends all required staff meetings and scheduled trainings even when scheduled on a shift that is not regularly scheduled for them.
• The Shift Supervisor mediates client disputes and maintains logs of unusual events or activities.
• The Shift Supervisor interfaces with relevant public service/community entities, i.e.: police, fire department and hospitals in efforts to obtain emergency services when needed and assumes responsibility for obtaining emergency services when occasions arrive.
• The Shift Supervisor coordinates the use of laundry machines with housekeeping personnel.
• Work hours are to be arranged with administration to accommodate the needs of the facility.  Employment hours may be altered (with as little as two weeks’ notice) depending on the administrator’s and/or facility’s needs.  It is understood that coverage must be provided at all times by a Shift Supervisor, and that the post can never be left unsupervised.
• To continue to run each of our shelters with excellence and to meet the needs of the program, employees may be asked to assume their same position at one of our other shelters operated by the Salvation Army at the discretion of the Director of Shelters or Salvation Army Department Heads.
• Other assignments and tasks may be added at the discretion of the Director of Family Shelters or other Salvation Army Department Heads. 

Position Description Personnel Section

• Has respect and consideration for the people being served.
• Demonstrates the ability to recognize priorities in organization of workflow.  Able to perform duties independently, with minimal need of direct supervision.
• Maintains the confidentiality of clients, shelter/programs.
• Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers and co-workers.
• Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards the job.
• Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program. 

Qualifications

• High school diploma or GED and previous experience working with clients in a residential setting are desired.
• A New York State 8-hour pre-assignment class certificate,
• NYS Security License, and 16-hour security class certificate is required.
• Must obtain certifications in CPR, First Aid, and Fire Safety Coordinator’s License within the first three months after hire date.
• Must have excellent communication skills (both written and verbal).
• Will need to demonstrate computer skills and the ability to maintain composure during crisis, emergency situations and/or during behavioral outbursts.
• Maintains proper boundaries and professional relationships with clients at all times.