EMS Dispatcher/EMT

Overview

About the Role

The EMS Dispatcher EMT is responsible for answering and triaging emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System. This role involves collecting and processing critical information, providing pre-arrival and post-dispatch instructions, and coordinating the deployment of appropriate resources. The Dispatcher ensures communication efficiency and responder safety under the supervision of an EMS Communications Supervisor. This position may function within the communications center or in the field, completing all required documentation and supporting EMS operations while representing University Hospital and EMS in a professional and positive manner.

Responsibilities

What You’ll Do

• Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System

• Collects, verifies, and processes essential caller information quickly and accurately

• Provides pre-arrival and post-dispatch instructions to callers as appropriate

• Dispatches and coordinates EMS resources to ensure timely and appropriate response

• Monitors all communications to maintain operational efficiency and ensure the safety of responding units

• Operates under the supervision of an EMS Communications Supervisor

• Performs duties in both the communications center and field settings, as needed

• Completes all required reports and documentation accurately and in a timely manner

• Supports the overall efficiency of EMS operations through effective communication and coordination

• Represents University Hospital and EMS in a professional, courteous, and positive manner at all times

Qualifications

What You’ll Bring

Experience & Skills Requirements:

• Minimum of two (2) years of EMS experience required

• At least one (1) year of public safety dispatching experience preferred

• Spanish-speaking ability is desirable

• Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in accordance with PEOSHA standards

Credential Requirements (must be current, active, and in good standing):

• Required Certifications:

  • NJ Basic Telecommunicator Certification

  • NJ Emergency Medical Dispatcher (EMD) Certification or an equivalent certification approved by EMS Department Management

  • Emergency Medical Technician (EMT) Certification from one of the following:

    • National Registry

    • NJ, PA, NY, DE, MD, VA, WV, DC, or any Atlantic EMS Council member state

  • OR NJ Mobile Intensive Care Paramedic (MICP) or Mobile Intensive Care Nurse (MICN) certification

  • American Heart Association (AHA) BLS for Healthcare Providers

  • ICS Level 100 Certification

  • NIMS Awareness Certification

• Additional Certification Requirements:

  • NJ EMT reciprocity must be obtained within six (6) months of hire

  • Medical Priority Dispatch System (MPDS) certification must be obtained within one (1) year of hire

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.