Peer Navigator, Case Management and Health Education Services

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 72,000 individuals and families each year at our 100 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families live in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Case Management and Supportive Program (CMSS) provides community-based HIV/AIDS case management, health education/risk reduction and the provision of food voucher services to individuals People Living with HIV/AIDS (PLWHA), that have income below 500% of Federal Poverty Level based on household size and are Brooklyn residents. This dynamic model of case management, health education/risk reduction and food voucher services will actively address the multiple needs of PLWHA and remove the barriers that prevent retention in care and treatment. This case management model serves as a bridge to help consumers learn to navigate the health care and support system and gain the knowledge and skills necessary to effectively self-manage their care. It also helps support consumer entry into the full continuum of care that is available. Case management efforts must focus on improving health outcomes, leading to viral suppression.

Position: Peer Navigator

Reports To: Program Supervisor

Location: Brooklyn, NY 11225

What Does a Peer Navigator Do:

• Maintain professional relationships with clients and client confidentiality.

• Practice Universal Precautions/Standard Protocol & Procedures.

• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.

• Prepare marketing materials for the program.

• Conduct outreach activities to market the program to the community to recruit new clients and re-engage former clients.
• Follow-up with clients and with referral organizations regarding client contact and progress with referral.
• Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.

• Input client data and client progress information into automated database.

• Escort clients to appointments (educational, medical, social service, etc.).

• Provide all required information for weekly/monthly/quarterly/annual reports.

• Create and maintain client files and make copies of all client documents.

• Assist in planning, coordinating, and facilitating social/peer support events (i.e., World AIDS Day, AIDS Walk, PRIDE Parade, etc.), including group facilitation for clients.

• Perform other clerical duties as needed, such as filing, photocopying, and collating.

• May evaluate actual living conditions of clients through home visits.

• May prescreen clients over the telephone for eligibility and may schedule intake appointments.

• May assist clients in completing all CAMBA intake applications and forms.

• May, in collaboration with the counselors, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.

• May schedule appointments for client with referral organizations.

• May assist clients in completing all CAMBA intake applications and forms.

• May assist clients in completing applications for benefits and entitlements and may process applications on clients' behalf.

• May schedule appointments for client with referral organizations.

• May follow-up with clients for a period after successful completion of their primary goals to assure client stability.

• May Provide all required information for weekly/monthly/quarterly/annual reports (i.e., client services reports, documentation ticker/ tracking reports, client contact reports).

• Tasks may be modified, expanded, and/or assigned over time.

What are the Qualifications for the Position:

• Associate or bachelor’s degree and one (1) year experience in case management or related social service field, or

• High School Diploma or General Equivalency Diploma and two (2) years’ experience in case management or related social service field, or

• Sufficient education and technical expertise to comprehend written and oral instructions to accomplish tasks, and to document accomplished tasks, and three (3) years of experience in case management or related social service field.

• Certified Peer Specialist through the NYS AIDS Institute Peer Worker Certification Program

• Bi-lingual in Spanish

Minimum Experiences and Skills Required:

• Relevant experience described above, preferably in a mid-sized (250+ employees) organization working with persons with a history of homelessness, mental illness, and/or substance abuse.

• Good written & verbal communication.

• Computer literacy in Microsoft Office Suite.

Preferred Qualifications:

• Experience in group facilitation.

Compensation: $49,194.60 annually

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.