Medical Support Assistant (Medical Receptionist)

• Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner.
• All appointments shall be made with the patient's input, either in-person or by phone and attempting to avoid patients having to make multiple trips to the medical center or whenever possible.
• The contractor shall notify the VA shift supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• The contractor shall conduct a daily review of active/pending consults, Electronic Wait List, Recall list and Audio Care communications for accuracy and disposition.
• Provide general reception support in the Release of Information (ROI) offices at various medical centers.
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB.
• Make outgoing and receive incoming phone calls.
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation.

• Citizen of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Have the following experience or education (or combination of both) to meet minimum qualifications for employment:
  • Have a two-year degree.
  • Two years of work-related experience.
  • Certification from an accredited institution.
• MSA Certification preferred - not required.
• Ability to pass a required level of security clearance (NACI-level background check).
• No sponsorship available.

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.