Restroom Attendant

POSITION PURPOSE:

The Bathroom Attendant cleans and maintains toilet facilities in accordance with company standards and policies. Cleaning equipment to clean mirrors, floors, toilets and sinks. They perform the cleaning activities before, during and after operational service hours.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Clean and maintain assigned restroom facilities before during and after operational hours. Cleaning duties including sweeping, mopping, wiping sinks and counters, cleaning mirrors, cleaning toilets, emptying trash receptacles, etc. Will also restock restroom supplies as needed; must faithfully and honestly perform restroom inspections.
• Utilize brooms, mops, squeegees, cleaning brushes, various cleaners and sanitizers, etc. to accomplish various cleaning tasks and must be able to understand the proper use and care of such equipment and supplies.
• Monitor and respond to inappropriate guest behavior, including enforcing rules and restrictions, regulating guests' actions, and requesting assistance from a manager.
• Exhibit a high degree of motivation toward ensuring guest satisfaction by displaying an aggressively friendly approach to service guests. In addition, they must be able to deal with many guests each day in a positive and friendly manner.
• Closely monitor restroom facilities to ensure a safe operation.
• Flexible availability to include weekdays, weekends, nights, and/or holidays.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• To maintain a good and effective industrial relations climate with Cipriani management and show a willingness to support any necessary change development of the services’ provided.
• To protect restaurant and diners by adhering to sanitation, safety, and alcohol beverage control policies.

KNOWLEDGE, EXPERIENCE AND SKILLS:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of the city, particularly tourist attractions.
• The ability to communicate clear directions to nearby local attractions, facilities, and services.
• Ability to learn and perform all essential job functions accurately and safely.
• Ability to perform duties within extreme temperature ranges.
• Ability to walk, stand, and continuously perform essential functions for an extended period of time.
• The ability to perform tasks requiring bending, stooping, kneeling, and walking.
• Auditory and visual abilities to observe and detect signs of emergency situations.
• High school diploma or general education degree (GED) preferred.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems.
• Must be able to exert well-paced ability to reach other departments of the restaurant on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

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