Director of Business Operations

Director of Business Operations

Business Operations & Strategy

• Lead the company's operating cadence and translate strategic priorities into operational plans, measurable objectives, and accountable owners.
• Establish and monitor operational KPIs, service levels, management reporting, and review rhythms that provide leadership with clear visibility into performance.
• Identify cross-functional bottlenecks, risks, and recurring issues; lead initiatives that improve execution, scalability, and organizational effectiveness.
• Partner with executive leadership on annual and quarterly planning, budgeting, workforce and resource planning, and organizational priorities.
• Serve as an escalation point for significant operational issues and ensure root causes, corrective actions, and ownership are clearly established.

People & Organizational Operations

• Provide leadership and oversight of people operations and the employee lifecycle, including workforce planning, recruiting, onboarding, employee changes, performance management, development, and offboarding.
• Ensure payroll, benefits, timekeeping, leave administration, personnel records, and employee documentation are supported by consistent processes, controls, and accountable owners.
• Partner with managers on organizational structure, staffing plans, performance expectations, coaching, documentation, and corrective-action processes.
• Oversee employee policies, handbooks, training requirements, compensation frameworks, career-development practices, and related people-operations standards.
• Coordinate with qualified HR and legal professionals, as appropriate, to support compliance with applicable employment laws and maintain appropriate confidentiality.

Logistics, Procurement & Administration

• Provide leadership and oversight of logistics, inventory, warehousing, shipping/receiving, transportation, asset tracking, procurement, and related operational support functions.
• Establish appropriate inventory controls, documentation standards, service levels, and performance measures for company equipment, materials, and supplies.
• Oversee key operational vendors, carriers, suppliers, and service providers, including contracts, performance, cost, and risk management.
• Ensure administrative operations, office/facilities coordination, company records, licenses, permits, insurance documentation, and recurring corporate requirements are effectively managed by appropriate owners.
• Establish purchasing, vendor-management, and approval controls that balance responsiveness, cost discipline, and operational needs.

Operational Excellence, Systems & Risk

• Evaluate critical business processes and implement improvements that increase efficiency, accuracy, accountability, and scalability.
• Ensure critical processes are documented through clear policies, SOPs, workflows, checklists, controls, and ownership standards.
• Evaluate and implement business systems, automation, and integrations that reduce manual work and improve operational visibility and continuity.
• Establish reliable data collection, reporting, approval, and internal-control practices appropriate to the size and complexity of the organization.
• Identify operational, personnel, vendor, logistics, administrative, and continuity risks; coordinate mitigation, safety, incident response, emergency preparedness, and recovery planning with appropriate internal and external resources.

Leadership & Financial Accountability

• Lead, coach, develop, and hold accountable managers and employees within assigned operational functions; establish clear roles, decision rights, performance expectations, and measurable objectives.
• Build management capability and effective cross-functional communication so operational issues are identified early, escalated appropriately, and resolved systematically.
• Develop and manage operating budgets for assigned functions; monitor expenses and identify opportunities to improve cost efficiency without compromising service or operational effectiveness.
• Review significant purchases, vendor costs, contracts, staffing requirements, and operational investments based on cost, risk, efficiency, scalability, and expected business value.
• Delegate day-to-day execution to appropriate functional owners while maintaining visibility, accountability, and performance oversight.

Experience & Qualifications

• Bachelor's degree in Business Administration, Operations Management, Human Resources, Supply Chain Management, or a related discipline, or equivalent combination of education and relevant professional experience.
• 10+ years of progressive experience in business operations or related operational leadership, including 5+ years leading multiple functions, teams, or managers.
• Demonstrated experience building or formalizing scalable business processes, operating rhythms, controls, and management systems.
• Experience leading cross-functional initiatives and managing organizational change in a fast-paced, growing environment.
• Experience developing and managing employees, supervisors, or managers and establishing clear accountability for outcomes.
• Strong project management, analytical, problem-solving, financial, and decision-making capabilities.
• Excellent written and verbal communication skills and sound judgment when handling confidential or sensitive information.
• Strong proficiency with modern business productivity, reporting, HRIS/ERP, project management, or other operational systems.

• Experience in a growing small-to-midsize organization where leaders are expected to operate both strategically and hands-on.
• Experience overseeing people operations and/or logistics, inventory, procurement, warehousing, transportation, or supply-chain operations.
• Experience implementing or integrating ERP, HRIS, inventory, project management, or other business operations systems.
• Experience with budgeting, vendor negotiations, contract administration, and cost management.
• Professional certification in operations, project management, HR, or supply chain management is a plus.

Performance Measures

• Achievement of company operational objectives and KPIs.
• Operational efficiency and process improvement.
• Employee recruiting, onboarding, retention, and performance.
• Administrative accuracy and responsiveness.
• Inventory accuracy and logistics performance.
• Vendor performance and cost management.
• Completion and adoption of policies, SOPs, and operational controls.
• Budget performance and responsible resource utilization.
• Reduction in operational errors, delays, and recurring issues.
• Effectiveness of cross-functional communication and execution.
• Ability of operational systems and teams to scale with company growth.

Compensation

• Full-Time, Exempt
• $140,000-$200,000/year, DOE

Benefits

• Health Coverage – Medical, Dental & Vision
• FSA Health and Dependent Care available
• 401(k) Plan
• Unlimited Paid Time Off (PTO) & 12 Observed Holidays Paid
• Cell Phone Allowance
• Collaborative, growth-driven culture

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.