IT Support Internship

Advanced Behavioral Health, Inc. is currently offering an IT Support Internship in the Frederick, MD office location. This role will support the day-to-day IT operations while developing practical skills in hardware, software, networking, cybersecurity, and technical support.

ABH is a family centered mental health program that offers a wrap-around approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community.

Compensation: $15/hour, W2
Schedule: Monday – Friday, 20 hours per week
Location: On-site - Frederick, MD

Essential Functions:

• Serve as the first point of contact for all day-to-day technology and equipment/machine support needs within all offices.
• Coordinate with our 3rd party IT partner to escalate and resolve technical issues.
• Assist with onboarding and offboarding employees, including equipment setup, account coordination, and technology provisioning.
• Install and configure computer hardware, software, printers, and other office equipment, as needed.
• Technology liaison in coordinating all IT software vendors, IT maintenance and project related activity.
• ABH cell phone setup, support, and asset maintenance.
• RingCentral point of contact for employee setup, troubleshooting, and support.
• Maintain accurate records of company technology assets, assigned equipment, and user access, including employee directories and distribution lists.
• Assist with software, hardware, and technology deployments and upgrades.
• Help develop and maintain basic IT procedures, documentation, and user guides.
• Promote appropriate use of company technology and support basic cybersecurity and technology best practices.
• ABH Info Email monitoring and distributions.
• Occasional travel to sites and/or vendor location, as needed.

Qualifications:

• Currently Enrolled in an undergraduate program at an accredited college or university.
• Strong desire to learn about the information technology profession preferred.
• Excellent verbal and written communication skills.
• Outstanding organizational, problem solving, and management skills.
• The ability to perform multiple tasks in a fast-paced environment is essential.
• Able to work at least 20 hours per week.
• Ability to effectively learn and acquire new knowledge and skills.
• Ability to share knowledge and work in a strong team-oriented environment.
• Personable, able to comfortably and pleasantly deal with a variety of personalities.
• Must have meticulous attention to detail.
• Proficient in Microsoft Office suite.