Premium Attendant | Part-Time | University of Kansas Athletics

Premium Attendant | Part-Time | University of Kansas Athletics

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Premium Attendant plays a vital role in delivering exceptional guest experiences in our premium seating areas. With a strong focus on hospitality, attention to detail, and teamwork, the Premium Attendant ensures that food and beverage areas are well-maintained and that guests receive courteous, personalized service throughout the event. This position is ideal for individuals who thrive in fast-paced environments and are passionate about creating memorable experiences by anticipating guest needs and consistently exceeding expectations.

This role will pay an hourly rate of $12.00 - $15.00 and is tip eligible. 

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

Responsibilities

• Responsible for assisting with the setting up of food service areas within specific suites and club areas based upon pre-order.
• Ensures all assigned suites are set prior to the event based upon communication received of orders.
• Responsible for organization and preparation of events in assigned locations.
• Monitor and maintain food quality.
• Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Adheres to all safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition fulfillment.
• Have full knowledge of food and beverage menu items and accompaniments.
• Responsible for the service of beverages to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests.
• Responsible for ensuring suites have all necessary serving ware.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Ensures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• All other duties as assigned by the managers and supervisors.

Qualifications

• 1-2 years’ experience working in a food & beverage or customer service role.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
• Must be a strong team player.
• Must have availability to work an event-driven schedule, including mornings, nights, weekends, and/or holidays as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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