Concessions Supervisor | Part-Time | Ensemble Arts

Concessions Supervisor | Part-Time | Ensemble Arts

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Concessions Supervisor is responsible for overseeing the food & beverage serving of guests in the venue at various concession stands, bars, and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever-changing, fast-paced environment. The Concessions Supervisor will assist the Concessions Manager and the rest of the OVG leadership team with projects including training, inventory, and special events. The Concessions Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.

This role will pay an hourly rate of $25.00 - $28.00.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 25, 2026.

About the Venue

In 2024, the Philadelphia Orchestra and Kimmel Cultural Campus introduced the Ensemble Arts Philly brand name to improve clarity to the audience experience across our physical spaces and online. This new brand represents a wide variety of genres, including Broadway, comedy, theater, jazz, dance, and family presentations across our three venues: the Kimmel Center for the Performing Arts, the Academy of Music, and the Miller Theater.

More than our three iconic buildings, Ensemble Arts Philly brings our great city together and brings talented artists together with experiences as diverse as our region. Our rich history spans over a century and a half, representing a generations-long commitment to presenting the transformative power of the arts to Philadelphians.

Responsibilities

• Ensure proper setup of all concession locations prior to doors.
• Set-up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining that levels of food production based upon projected guest attendance have been met.
• Provide a high level of supervision and operational expertise resulting in the smooth, efficient, and profitable execution of events.
• Training new & current employees regarding property procedure & best practices.
• Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Assist with services operations and event needs, as directed.
• Ensure the work environment is safe and free from harassment or discrimination.
• Immediately address all safety concerns, potential hazards, accidents, or incidents.
• Relays safety/health issues to management immediately.
• Working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Ensure event staff and volunteers are aware of workplace expectations.
• Provide ongoing assistance, training, and mentoring to event staff and volunteers.
• Promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers.
• Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Responsible for supervising the service of beverages to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via the P.O.S. system.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for computing the cost of the meal and presenting the guest with the check.
• Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforces all company policies and procedures.
• Assists the Management team with projects including training, inventory, and special events.
• All other duties as assigned.

Qualifications

• 2-3 years’ experience working in a supervisory capacity in a food & beverage environment. Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, businesslike, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, and percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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