Usher | Part Time | Rhode Island Convention Center & Amica Mutual Pavilion

Usher | Part Time | Rhode Island Convention Center & Amica Mutual Pavilion

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

As a Usher, you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, or sports games. Your primary responsibility is to assist and guide guests, ensuring their comfort and safety throughout the event. This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in high-pressure situations. Ushers play a crucial role in ensuring a positive and memorable experience for guests at events.

This role will pay an hourly rate of $16.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 25, 2026.

About the Venue

Conveniently located in the heart of downtown Providence, the Rhode Island Convention Center (RICC) is within walking distance to restaurants, hotels, shops, art galleries, nightclubs, museums, and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space. 

Responsibilities

• Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
• Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
• Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
• Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
• Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
• Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
• Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
• Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
• Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
• Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
• Adherence to Policies: Adhere to venue policies, procedures, and safety regulations at all times.
• Perform other duties as assigned.

Qualifications

• High School Diploma or G.E.D.
• 1-2 years of previous experience in a customer service-based role within a sports, entertainment, or related field is preferred.
• Ability to follow instructions and work in a fast-paced environment.
• Must have strong communication skills.
• Ability to handle stressful situations.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays required.
• Comfortable spending extensive time in environments with moderate to loud noises.
• Frequent bending, standing for long periods of time, and walking around the building.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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