Usher/Ticket Taker | Part-Time | BOK Center

Usher/Ticket Taker | Part-Time | BOK Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

An Usher/Ticket taker is a vital member of the BOK Center and Arvest Convention Center, as they are involved in direct contact with the public. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top-notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment.

This role pays an hourly rate of $14.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. 

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Bank of Oklahoma Center, also known as the BOK Center, is located downtown and serves as the premier sports and entertainment venue of the greater Tulsa region. Offering a 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events, it has been named on multiple occasions one of the country's best venues.

Responsibilities

• Proactively welcome guests and answer questions.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
• Provide directions to ticketed seats and other facility locations.
• Preventing guests from moving from one seat to the next.
• Respond to and/or escalate guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Reports any suspicious activity to supervisors and/or management. Monitoring your section for additional and continuous assistance.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer service-based industry is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong communication skills.
• Ability to handle stressful situations.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays required.
• Ability to frequently bend, lift objects, stand for extended periods, and walk long distances throughout the building.
• Must be comfortable working in an environment exposed to multiple external elements.
• Must be comfortable working in environments exposed to loud noises

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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