Concessions Manager | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Concessions Manager | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Concession Manager will assist the Director of Concessions with the overall management of all OVG-managed athletic and live event venue concession operations, including inventory controls, product ordering, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, equipment inspection, employee training and supervision, warehouse stocking and oversight, troubleshooting, closing duties, event planning support, food preparation, production, stand stocking, post-event reconciliation and reporting, and any other tasks assigned by the Director of Concessions. The Concessions Manager will supervise Concessions employees. The Concessions Manager must be available to work a variable, event-driven schedule, including evenings, holidays and weekends, as needed. Flexible availability, professional presentation, outstanding interpersonal skills, and strong technical aptitude are required.

This role pays an annual salary of $53,000 - $56,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until December 4, 2026.

About the Venue

A state-of-the-art, multi-purpose facility, the Thomas M. Ryan Center, located on the University of Rhode Island campus in scenic South County, opened its doors in June 2002. Home to URI Men’s and Women’s Basketball programs, the Ryan Center also features the URI football team's locker room, along with athletic department offices, training rooms, players' lounges, and a souvenir store. The venue seats 8,000 for basketball and over 6,300 for concerts, family shows, lectures, and other community events. The Ryan Center was designed and built to meet all ADA specifications to accommodate our guests with disabilities. Located in Kingston, the Center draws on an audience of over 1.4 million people within a 40-mile radius.

Responsibilities

• Provide event oversight and operational/personnel support to ensure smooth operation.
• Manage concession operations for athletic, entertainment, and special events across campus venues.
• Manage, schedule, train, and develop part-time employees, volunteers, and nonprofit groups; oversee payroll and event-day staffing.
• Manage all event-day operations, including setup, food production, stocking, POS operations, guest service, cleanup, and post-event reconciliation.
• Ensure food quality, sanitation, safety, cleanliness, and operational standards are consistently maintained.
• Oversee concession equipment, POS systems, inventory, maintenance, and troubleshooting to ensure operational readiness.
• Reconcile event sales, monitor cash and product variances, complete required reporting, and assist with monthly inventory.
• Monitor financial, operational, and guest-service performance and implement improvements as needed.
• Coordinate with venue management and other departments to ensure successful event execution and provide hands-on operational support as needed.
• Maintain required operational procedures, training materials, logs, and event documentation.
• Perform other related duties as assigned.

Qualifications

• 3-5 years of previous concessions, food and beverage management, or related management experience.
• Alcohol service and food safety/management certifications are preferred.
• Proficiency with Microsoft Office, POS, timekeeping, and related systems.
• Demonstrated experience training, managing, and developing employees.
• Strong organizational, communication, decision-making, and problem-solving skills.
• Ability to prioritize, multitask, and maintain attention to detail in a fast-paced, event-driven environment.
• Knowledge of inventory controls, cash handling, reconciliation, and basic business math.
• Demonstrated professionalism, integrity, sound judgment, and ability to work effectively with employees, management, and guests.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended hours.
• Ability to lift heavy objects.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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