Ticket Seller| Part-Time | Steven Tanger Center for the Performing Arts

Ticket Seller| Part-Time | Steven Tanger Center for the Performing Arts

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

As a Ticket Seller, you will serve as a key point of information and customer service, expertly managing the ticketing system to provide a seamless experience for all guests. Your role requires a thorough understanding of each event, including seating charts and venue configurations, along with the intricate details of our Broadway season policies.

This role will pay an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until November 20, 2026.

About the Venue

A $94 million, state-of-the-art facility that has transformed downtown Greensboro, North Carolina, the Steven Tanger Center for the Performing Arts is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows, and all types of family entertainment. Since its grand opening in 2021, the Tanger Center has hosted over 1.4 million guests. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation’s top-selling one-week Broadway series. The 3,000-seat venue is managed by the staff of the Greensboro Complex. 

Responsibilities

• Master the operation of the Host, Archtics, and TM Sales ticketing systems.
• Stay informed about each event's details, such as ticket prices, discounts, restrictions, and seating configurations.
• Stay up-to-date on all Broadway information throughout respective seasons.
• Successfully sell Broadway season tickets, process exchanges, and payment plans.
• Become well-versed in the seating charts and configurations of your assigned locations.
• Efficiently and accurately handle transactions for all events using the appropriate ticketing system.
• Accurately process payments, ensuring the transaction was approved
• Accurately collect all patron information and send tickets digitally to the patron.
• Provide excellent customer service, addressing patrons' needs positively and effectively.
• Reconcile all funds received from ticket sales at the end of each shift.
• Maintain precise and clear records of all transactions.
• Uphold confidentiality standards.
• Perform additional duties and responsibilities as assigned.

Qualifications

• High school graduate/GED preferred.
• Ability to multitask in a fast-paced environment.
• Familiarity with Microsoft Office.
• Possesses excellent communication skills.
• Experience working with the public.
• Ability to work independently and as a productive member of a team.
• Must be able to work a flexible schedule to include nights, weekends, and holidays as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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