Box Office Supervisor | Part-Time | Mullins Center (UMass-Amherst)

Box Office Supervisor | Part-Time | Mullins Center (UMass-Amherst)

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Box Office Supervisor is a part time role that will assist the Box Office Manager with the daily operation of the Box Office by supervising and supporting Box Office Attendants while ensuring exceptional customer service to all guests of the Mullins Center. This position requires a thorough understanding of the Paciolan ticketing system, event programming, seating configurations, and box office procedures. The Box Office Supervisor serves as a resource for staff, assists with resolving customer concerns, and helps ensure efficient and accurate box office operations for all events.

This role pays an hourly rate of $17.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

Responsibilities

• Supervise, support, and assist Box Office Attendants during daily operations and event shifts.
• Train and mentor Box Office Attendants on the Paciolan ticketing system, customer service standards, and box office procedures.
• Know and understand the operations of the Paciolan ticketing system and assist with troubleshooting ticketing issues.
• Assist in programming ticketing systems for events, including ticket pricing, seating configurations, discounts, and event restrictions.
• Familiarize yourself with each event, including ticket prices, discounts, restrictions, reserved or general admission seating, and event procedures.
• Know and understand seating charts and configurations of the Mullins Center.
• Ensure ticket transactions are completed efficiently and accurately while maintaining established box office procedures.
• Prepare cash banks, reconcile daily ticket sales, and maintain accurate ticket inventory.
• Open and close the box office as needed.
• Assist with resolving escalated guest concerns and provide world-class customer service.
• Operate the phone and respond to patron inquiries regarding events and ticketing.
• Work closely with event promoters, venue staff, and management to ensure successful event operations.
• Maintain confidentiality of customer and financial information.
• Attend all home football games and ~80% of Mullins Center Events
• Perform additional duties as assigned by the Box Office Manager.

Qualifications

• 2-3 years of box office experience in a similar entertainment or sports venue preferred.
• Previous supervisory or leadership experience preferred.
• Ability to lead and support a team in a fast-paced environment.
• Experience with the Paciolan ticketing system preferred.
• Familiarity with Windows-based computers.
• Possess excellent customer service and interpersonal skills.
• Experience working with the public and handling cash.
• Strong verbal communication skills.
• Proven ability to work well with all levels of management and staff.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work independently and as a productive member of a team.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Must be comfortable working in an environment with loud noise.

The University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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