Restaurant Supervisor | Full-Time | WinStar World Casino's Gran Via Buffet

Restaurant Supervisor | Full-Time | WinStar World Casino's Gran Via Buffet

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

The Restaurant Supervisor is responsible for supervising the Restaurant team and ensuring the team meets and exceeds guests’ expectations within their level of responsibility. 

This role pays an hourly rate of $17.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 11, 2026.

About the Venue

OVG partners with Winstar World Casino to provide hospitality guest services at the Gran Via Buffet. Our goal is to provide our guests with a GREAT experience when they join us for a meal.

Responsibilities

• Supervises shift coverage and coordinates breaks for team members.
• Supervises the team in maintaining a clean and presentable work area. Ensures the venues are stocked and prepared for service at all times.   
• Complies with all departmental food and franchise contractual agreements.
• Conducts end-of-shift reports for cashiers on shift.
• Coordinates in troubleshooting technical problems with Point of Sale (POS) systems, facilities, equipment, etc., and contacts for appropriate support, as necessary.
• Provides ongoing supervision and mentoring to team members.  
• Ensures a high level of guest service.
• Coordinates the ongoing coaching and mentoring of the team as directed by department management.
• Communicate with team members, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment

Qualifications

• High school diploma or GED.
• 2-3+ year supervisory experience as a supervisor/manager in a restaurant/casino environment.
• Experience working in a fast-paced, high-volume food court, casual, buffet, and/or nightclub in a supervisory capacity is preferred.
• All employees must obtain a valid gaming license from the State Gaming Agency and Tribal Gaming Office prior to beginning work and are required to have the license renewed annually.
• Ability to handle cash accurately and responsibly.  
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate in a positive, respectful manner to both internal and external guests.
• Must maintain excellent attendance and be available to work events and varied schedules per business need.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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