Guest Services Event Staff | Part-Time | Angel Of The Winds Arena

Guest Services Event Staff | Part-Time | Angel Of The Winds Arena

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

As a member of the Guest Services Event Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to, ushering, ticket scanning, concourse customer service, and/or greeter You will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $20.77

Benefits for part-time roles: 401(k) savings plan, 401(k) matching.

This position will remain open until October 23, 2026.

About the Venue

Angel Of The Winds Arena is a three-venue, state-of-the-art, multipurpose complex located in the heart of downtown Everett, WA. This seamless complex offers an NHL regulation ice rink open year-round and diverse arena space that can be used for WHL hockey, basketball, indoor football, trade shows, concerts, and more, as well as a full conference center that can host conventions, meetings, weddings, banquets, and more.

Angel Of The Winds Arena is Snohomish County's premier entertainment and convention facility. AOTW Arena is an exciting place for residents and visitors to enjoy a variety of entertainment activities and a superior convention facility.

Responsibilities

• Provide exceptional customer service to guests, clients, and visitors by responding to questions, addressing concerns, and ensuring a positive event experience.
• Greet guests, verify or collect tickets as assigned, and direct guests to their seats or other venue locations.
• Ensure guest compliance with venue policies regarding outside food, beverages, cameras, and other prohibited items.
• Monitor guest conduct and proactively assist guests to ensure a safe and enjoyable event experience.
• Recognize, address, and resolve guest concerns and conflicts using effective communication and sound judgment.
• Assist in maintaining a safe and secure environment throughout the venue.
• Report unsafe conditions, equipment, or incidents to supervisory staff immediately.
• Perform crowd management and access control duties during events.
• Serve as a member of the emergency evacuation team by directing guests to designated exits during emergencies.
• Monitor emergency exits and provide assistance to guests with disabilities or special needs.
• Relocate to various positions throughout the venue as operational needs require.
• Distribute event materials and informational items to guests as assigned.
• Follow all event procedures, safety protocols, and supervisory instructions.

Qualifications

• Previous experience in a customer service, guest services, or hospitality role is preferred.
• Excellent customer service, interpersonal, and verbal communication skills with the ability to interact professionally with guests, clients, and coworkers while maintaining a friendly, outgoing demeanor.
• Strong conflict resolution and problem-solving skills with the ability to remain calm, professional, and diplomatic while addressing guest concerns and inquiries.
• Ability to work independently while remaining flexible and contributing effectively as part of a collaborative team.
• Ability to effectively multitask and prioritize responsibilities while working under tight deadlines and in high-pressure situations.
• Strong attention to detail with the ability to maintain accuracy and consistently meet established standards.
• Ability to follow simple to complex, multi-step instructions with a high degree of precision.
• Ability to maintain concentration and focus on detailed tasks for extended periods of time.
• Ability to stand, sit, walk, climb stairs, and move throughout the venue for extended periods.
• Must be able to occasionally lift and carry objects without assistance.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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